Use the Service Tag to identify your computer when you use

 

 

support.dell.com or contact support.

 

Enter the Express Service Code to direct your call when

 

 

contacting support.

 

 

Solutions — Troubleshooting hints and tips, articles from technicians, online

Dell Support Website — support.dell.com

courses, and frequently asked questions

 

 

Community — Online discussion with other Dell customers

 

 

Upgrades — Upgrade information for components, such as the memory, hard

 

 

drive, and operating system

NOTE: Select your region or business segment to view the

Customer Care — Contact information, service call and order status, and

warranty and repair information

appropriate support site.

Service and Support — Service call status, support history, service contract,

 

 

and online discussions with support

To download Desktop System Software:

Reference — Computer documentation, details on my computer configuration,

 

 

product specifications, and white papers

1.

Go to support.dell.com, select your business segment, and

Downloads — Certified drivers, patches, and software updates

 

then enter your Service Tag or product model.

Desktop System Software (DSS) — If you reinstall the operating system on

 

2.

Select Drivers & Downloads, and then click Go.

your computer, you should also reinstall the DSS utility. DSS automatically

3.

Select your operating system and language, and then search

detects your computer and operating system and installs the updates

 

for the keyword Desktop System Software.

appropriate for your configuration, providing critical updates for your

 

 

 

operating system and support for Dell™ 3.5-inch USB floppy drives, Intel®

 

 

Pentium® M processors, optical drives, and USB devices. DSS is necessary for

 

 

correct operation of your Dell computer.

 

 

 

NOTE: The support.dell.com user interface may vary depending on

 

your selections.

How to use your Windows™ operating system

Windows Help and Support

How to work with programs and files

 

 

How to personalize my desktop

1. To access Windows Help and Support:

 

 

 

¡ In Windows XP, click Start and click Help and Support.

 

 

¡ In Windows Vista™, click the Windows Vista Start button

 

 

and click Help and Support.

 

2. Type a word or phrase that describes your problem, and then

 

 

click the arrow icon.

 

3. Click the topic that describes your problem.

 

4. Follow the instructions on the screen.

 

 

How to reinstall my operating system

Operating System Media

 

The operating system is already installed on your computer. To

 

reinstall your operating system, use the Operating System media.

 

After you reinstall the operating system, use the Drivers and Utilities

 

media to reinstall drivers for the devices that came with your

 

computer.

The operating system product key label is located on your computer.

NOTE: The color of your Operating System media varies according to the operating system you ordered.

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Dell 720H2C appendix ¡ In Windows XP, click Start and click Help and Support, Click Help and Support