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Windows 98 on your computer, you should already have
Clean the disc with a soft,
Clean the drive as described in the next subsection, “Cleaning Diskette Drives.”
Try another CD or DVD title.
NOTE: Because of different conventions currently used in the industry, not all DVD titles work in all
•Enter the Setup program as described in Appendix B, “Using the Setup Program,” and verify that IDE Controller is set to Both.
•Run the IDE Devices device group as described in “Running the Dell Diagnostics” found later in this chapter.
•Refer to “Troubleshooting the
If you have
•For Windows 98, run the ScanDisk utility by clicking the Start button, pointing to
•For Windows NT, run the
•Run the IDE (ATA/ATAPI) Devices device group as described in “Running the Dell Diagnostics” found later in this chapter.
•Check the settings on the IDE Configuration submenu of the Setup program as described in Appendix B, “Using the Setup Program.”
Cleaning Diskette Drives
You can clean a diskette drive using a commercially available cleaning kit. These kits contain pretreated diskettes to nonabrasively remove contaminants that accumulate during normal operation.
If the kit does not contain instructions, insert a pretreated diskette into the drive and turn on the system. After 20 or 30 seconds, remove the diskette from the drive.
NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, rendering the drive inoperable.
Look and Listen
Looking at and listening to your computer is important in determining the source of a problem. Look and listen for the indications described in Table
If the problem is still not resolved, see the next subsection, “Setup Options.”
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