Automated Order-Status System
You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter.
Technical Support Service
Dell’s
Our technical support staff pride themselves on their track record: more than
90 percent of all problems and questions are taken care of in just one
To contact Dell’s technical support service, first refer to the section titled “Before You Call” and then call the number for your country as listed in “Dell Contact Numbers” found later in this chapter.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell Computer Corporation for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter.
Product Information
If you need information about additional products available from Dell Computer Corporation, or if you would like to place an order, visit Dell’s World Wide Web site at http://www.dell.com/. For the telephone number to call to speak to a sales specialist, refer to “Dell Contact Numbers” found later in this chapter.
Returning Items for Warranty Repair or Credit
Dell’s technical support staff will work with you to solve any problem you may have with your computer. Sometimes, though, a part needs to be returned to Dell for repair or credit. Use the following procedure to prepare all items being returned:
1.Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter.
