NOTE: Before you begin any of the troubleshooting procedures, make sure the Quiet Boot option is set to Disabled in the Main menu of the Setup program. See Appendix B, “Using the Setup Program,” for information on using the Setup program.

Table 3-1. Boot Routine Indications

Look for:

Action

 

 

An error message

See Appendix C, “System Messages and Beep Codes.”

 

 

The power indicator

If the computer’s power status indicator does not come on, see

 

“Troubleshooting a Power Failure” found later in this chapter.

 

 

The keyboard status

Press the <Num Lock> key, the <Caps Lock> key, and the <Scroll Lock> key to

indicators

toggle their respective status indicator. If the indicators do not light up, run the

 

PC-AT Compatible Keyboards device group in the Dell Diagnostics (for

 

instructions, see “Running the Dell Diagnostics” found later in this chapter).

 

 

The diskette-drive access

The diskette-drive access indicator lights up when data is accessed on the

indicator

diskette drive. You can test this indicator by inserting a diskette into the drive,

 

typing dir a: at an MS-DOS prompt, and pressing <Enter>. If the

 

diskette-drive access indicator does not light up, see “Troubleshooting the

 

Diskette Drive” found later in this chapter.

 

 

The CD-ROM/hard-disk

The CD-ROM/hard-disk drive access indicator lights up when data is accessed

drive access indicator

on the CD-ROM drive or the hard-disk drive. You can test this indicator by

 

typing dir c: at an MS-DOS prompt and pressing <Enter>. If the CD-ROM/

 

hard-disk drive access indicator does not light up, see “Troubleshooting the

 

Hard-Disk Drive” or “Troubleshooting the CD-ROM or DVD-ROM Drive” found

 

later in this chapter.

 

 

A series of beeps

See Appendix C, “System Messages and Beep Codes.”

 

 

An unfamiliar constant

Make sure the sound is not caused by the application program that is running.

scraping or grinding

The sound could also be caused by a hardware malfunction. See Chapter 5,

sound when a drive is

“Getting Help,” for instructions on obtaining technical assistance from Dell.

accessed

 

 

 

The absence of a familiar

When you turn on the computer, you can hear the hard-disk drive spin up, and

sound

the computer tries to access the boot files from the hard-disk drive or the

 

diskette drive. If your computer does not boot, call Dell for technical assistance.

 

(See Chapter 5, “Getting Help,” for instructions.) Otherwise, see “Running the

 

Dell Diagnostics” found later in this chapter.

 

 

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help.

Setup Options

You can easily correct certain computer problems by verifying the settings for Setup program options. When you boot the computer, it compares the system configuration information with the current hardware configuration. If the computer’s hardware configuration doesn’t match the information recorded by the Setup program options, an error message may appear on the display.

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Dell 7500 manual Setup Options, Boot Routine Indications