Modem
NOTICE: Connect the modem to an analog line only. Using a nonanalog line, such as a digital or private branch exchange (PBX) line, will damage the modem.
NOTE: If your modem can dial and connect to one Internet service provider (ISP) or to a fax machine, your modem is functioning properly. For assistance, contact the ISP to which you cannot connect.
If you are experiencing problems with a modem, perform the following checks:
•If you have any other telephone devices plugged into this line, such as answering machines, dedicated fax machines, or line splitters, then bypass them and plug the modem cable directly into the telephone connector on the wall.
•Reseat the cable connections.
•Try a different cable; if you are using a cable that is 10 feet or more in length, try a shorter one.
•Disconnect the cable from the modem and plug it directly into a telephone. Listen for a dial tone.
•Low connection speeds can be caused by line noise. If you have persistent problems, try connecting the modem to a different telephone connector or contact your telephone company to check for data noise and imbalanced lines.
Drives
If you have diskette drive problems, perform the following checks:
•Make sure the diskette is not
•Try a different diskette in the drive. If the new diskette works, the original one may be defective.
•Check drive operations at the
•Check the settings on the Diskette Options submenu of the Setup program as described in Appendix B, “Using the Setup Program.”
•Run the Diskette device group as described in “Running the Dell Diagnostics” found later in this chapter.
If you have
NOTE: Inconsistencies in the manufacturing of
•
