Table C-1. System Error Messages (continued)

Message

Cause

Action

 

 

 

Extended RAM

Extended memory is not

Call Dell for technical assistance. (For instructions,

failed at off-

configured properly or has

see Chapter 5, “Getting Help.”)

set: nnnn

failed at the memory address

 

 

nnnn.

 

 

 

 

Failing bits:

Memory failed at RAM

Call Dell for technical assistance. (For instructions,

nnnn

address nnnn.

see Chapter 5, “Getting Help.”)

 

 

 

Fixed disk 0

The hard-disk drive failed to

See “Troubleshooting the Hard-Disk Drive” found

failure

initialize.

later in this chapter.

 

 

 

Fixed disk con-

The hard-disk drive

Call Dell for technical assistance. (For instructions,

troller failure

controller may be faulty.

see Chapter 5, “Getting Help.”)

 

 

 

Incorrect drive

The diskette drive is not

Shut down the computer, remove the drive

A type—run

identified properly in the

completely, and then reinsert it. Turn the computer

Setup

Setup program.

back on, and check for the error message.

 

 

If the problem persists, reboot the computer and

 

 

press <F2> as soon as you see the Dell logo

 

 

screen to enter the Setup program. Write down the

 

 

setting for FDD Controller in the Main menu. Then

 

 

call Dell for technical assistance. (For instructions,

 

 

see Chapter 5, “Getting Help.”)

 

 

 

Keyboard con-

The keyboard controller is

Call Dell for technical assistance. (For instructions,

troller error

faulty.

see Chapter 5, “Getting Help.”)

 

 

 

Keyboard error

If an external keyboard is

Run the Stuck Key Test in the PC-AT Compatible

 

being used, a cable or con-

Keyboards device group in the Dell Diagnostics.

 

nector may be loose or the

(For instructions, see “Running the Dell

 

keyboard may be faulty.

Diagnostics” found later in this chapter.)

 

If the built-in keyboard is

 

 

being used, it may be faulty.

 

 

A key on the integrated

 

 

keyboard may have been

 

 

pressed while the computer

 

 

was booting.

 

 

 

 

Operating

The operating system may

Reinstall the operating system. See the

system not

be corrupted. Or, the operat-

documentation that came with the operating sys-

found

ing system cannot be found

tem. If the problem is still not resolved, call Dell for

 

on the hard-disk drive or on

technical assistance. (For instructions, see Chapter

 

the diskette in the diskette

5,

 

drive.

“Getting Help.”)

 

 

 

Parity check 1

A parity error was found in

Call Dell for technical assistance. (For instructions,

nnnn

the system bus at address

see Chapter 5, “Getting Help.”)

 

nnnn.

 

 

 

 

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help.

C-2 Dell Inspiron 7500 System Reference and Troubleshooting Guide

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Dell 7500 manual Nnnn, Run the Stuck Key Test in the PC-AT Compatible