5.Remove and reinsert the diskette drive (or disconnect and reconnect the drive if used externally). Reboot the computer. Does the diskette-drive access indicator light up during the boot routine?

Yes. Go to step 6.

No. Go to step 9.

6.Does the computer display a drive error message?

Yes. See Appendix C, “System Messages and Beep Codes” for an explanation of the message, and then go to step 7.

No. Go to step 9.

7.Insert a bootable 1.44-megabyte (MB) diskette into the diskette drive and reboot the computer.

8.Does the diskette-drive access indicator blink during the boot routine, and does the drive boot the operating system?

Yes. The diskette drive problem has probably been resolved. If you continue to experience trouble, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.)

No. Go to step 9.

9.Call Dell for technical assistance.

See Chapter 5, “Getting Help,” for instructions.

Troubleshooting the CD-ROM or DVD-ROM Drive

During POST, the computer checks the CD-ROM or DVD-ROM drive, comparing its characteristics with the system configuration information. (The CD-ROM/hard-disk drive access indicator blinks as the computer performs this check.)

If a failure occurs with the drive, make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you perform the following steps:

1.Save and close any open files, exit any open application programs, and shut down the computer.

2.Remove the drive from the media bay.

3.Reinstall the drive.

4.Reboot the computer. Does the drive access indicator blink during the boot routine?

Yes. Go to step 6.

No. Go to step 5.

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Basic Troubleshooting 3-17

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Dell 7500 manual Troubleshooting the CD-ROM or DVD-ROM Drive