NOTE: If the remote server is powered off, the message ’No Signal’ is displayed.
The Virtual Console Viewer title bar displays the DNS name or the IP address of the iDRAC you are
connected to from the management station. If iDRAC does not have a DNS name, then the IP address is
displayed. The format is:
• For rack and tower servers:
<DNS name / IPv6 address / IPv4 address>, <Model>, User: <username>, <fps>
• For blade servers:
<DNS name / IPv6 address / IPv4 address>, <Model>, <Slot number>, User:
<username>, <fps>
Sometimes the Virtual Console Viewer may display low quality video. This is due to slow network
connectivity that leads to loss of one or two video frames when you start the Virtual Console session. To
transmit all the video frames and improve the subsequent video quality, do any of the following:
• In the System Summary page, under Virtual Console Preview section, click Refresh.
• In the Virtual Console Viewer, under Performance tab, set the slider to Maximum Video Quality.
Synchronizing Mouse Pointers
When you connect to a managed system through the Virtual Console, the mouse acceleration speed on
the managed system may not synchronize with the mouse pointer on the management station and
displays two mouse pointers in the Viewer window.
When using Red Hat Enterprise Linux or Novell SUSE Linux, configure the mouse mode for Linux before
you launch the Virtual Console viewer. The operating system's default mouse settings are used to control
the mouse arrow in the Virtual Console viewer.
When two mouse cursors are seen on the client Virtual Console viewer, it indicates that the server's
operating system supports Relative Positioning. This is typical for Linux operating systems or Lifecycle
Controller and causes two mouse cursors if the server's mouse acceleration settings are different from
the mouse acceleration settings on the Virtual Console client. To resolve this, switch to single cursor or
match the mouse acceleration on the managed system and the management station:
• To switch to single cursor, from the Tools menu, select Single Cursor.
• To set the mouse acceleration, go to Tools → Session Options → Mouse. Under Mouse Acceleration
tab, select Windows or Linux based on the operating system.
To exit single cursor mode, press <Esc> or the configured termination key.
NOTE: This is not applicable for managed systems running Windows operating system since they
support Absolute Positioning.
When using the Virtual Console to connect to a managed system with a recent Linux distribution
operating system installed, you may experience mouse synchronization problems. This may be due to the
Predictable Pointer Acceleration feature of the GNOME desktop. For correct mouse synchronization in
the iDRAC Virtual Console, this feature must be disabled. To disable Predictable Pointer Acceleration, in
the mouse section of the /etc/X11/xorg.conf file, add:
Option "AccelerationScheme" "lightweight".
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