When starting a Virtual Console session from iDRAC Web interface, why is an ActiveX security popup
displayed?
iDRAC may not be in the trusted site list. To prevent the security popup from appearing every time you
begin a Virtual Console session, add iDRAC to the trusted site list in the client browser:
1. Click Tools → Internet Options → Security → Trusted sites.
2. Click Sites and enter the IP address or the DNS name of iDRAC
3. Click Add.
4. Click Custom Level.
5. In the Security Settings window, select Prompt under Download unsigned ActiveX Controls.
Why is the Virtual Console Viewer window blank?
If you have Virtual Media privilege, but not Virtual Console privilege, you can start the viewer to access
the virtual media feature, but the managed server’s console is not displayed.
Why doesn’t the mouse synchronize in DOS when using Virtual Console?
The Dell BIOS is emulating the mouse driver as a PS/2 mouse. By design, the PS/2 mouse uses relative
position for the mouse pointer, which causes the lag in syncing. iDRAC has a USB mouse driver, that
allows absolute position and closer tracking of the mouse pointer. Even if iDRAC passes the USB absolute
mouse position to the Dell BIOS, the BIOS emulation converts it back to relative position and the
behavior remains. To fix this problem, set the mouse mode to USC/Diags in the Configuration screen.
After launching the Virtual Console, the mouse cursor is active on the Virtual Console, but not on the
local system. Why does this occur and how to resolve this?
This occurs if the Mouse Mode is set to USC/Diags. Press Alt + M hot key to use the mouse on the local
system. Press Alt + M again to use the mouse on the Virtual Console.
When iDRAC Web interface is launched from the CMC Web interface soon after Virtual Console is
launched, why does GUI session time-out?
When launching the Virtual Console to iDRAC from the CMC Web interface a popup is opened to launch
the Virtual Console. The popup closes shortly after the Virtual Console opens.
When launching both the GUI and Virtual Console to the same iDRAC system on a management station,
a session time-out for the iDRAC GUI occurs if the GUI is launched before the popup closes. If the iDRAC
GUI is launched from the CMC Web interface after the popup with the Virtual Console closed, this issue
does not appear.
Why does Linux SysRq key not work with Internet Explorer?
The Linux SysRq key behavior is different when using Virtual Console from Internet Explorer. To send the
SysRq key, press the Print Screen key and release while holding the Ctrl and Alt keys. To send the SysRq
key to a remote Linux server though iDRAC, while using Internet Explorer:
1. Activate the magic key function on the remote Linux server. You can use the following command to
activate it on the Linux terminal:
echo 1 > /proc/sys/kernel/sysrq
2. Activate the keyboard pass-through mode of Active X Viewer.
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