Additional Settings for Windows Vista or Newer Microsoft Operating Systems
The Internet Explorer browsers in Windows Vista or newer operating systems have an additional security
feature called Protected Mode.
To launch and run ActiveX applications in Internet Explorer browsers with Protected Mode:
1. Run IE as an administrator.
2. Go to Tools → Internet Options → Security → Trusted Sites.
3. Make sure that the Enable Protected Mode option is not selected for Trusted Sites zone.
Alternatively, you can add the iDRAC address to sites in the Intranet zone. By default, protected mode
is turned off for sites in Intranet Zone and Trusted Sites zone.
4. Click Sites.
5. In the Add this website to the zone field, add the address of your iDRAC and click Add.
6. Click Close and then click OK.
7. Close and restart the browser for the settings to take effect.
Clearing Browser Cache
If you have issues when operating the Virtual Console, (out of range errors, synchronization issues, and so
on) clear the browser’s cache to remove or delete any old versions of the viewer that may be stored on
the system and try again.
NOTE: You must have administrator privilege to clear the browser’s cache.
Clearing Earlier ActiveX Versions in IE7
To clear earlier versions of Active-X viewer for IE7, do the following:
1. Close the Video Viewer and Internet Explorer browser.
2. Open the Internet Explorer browser again and go to Internet Explorer → Tools → Manage Add-ons
and click Enable or Disable Add-ons. The Manage Add-ons window is displayed.
3. Select Add-ons that have been used by Internet Explorer from the Show drop-down menu.
4. Delete the Video Viewer add-on.
Clearing Earlier ActiveX Versions in IE8
To clear earlier versions of Active-X viewer for IE8, do the following:
1. Close the Video Viewer and Internet Explorer browser.
2. Open the Internet Explorer browser again and go to Internet Explorer → Tools → Manage Add-ons
and click Enable or Disable Add-ons. The Manage Add-ons window is displayed.
3. Select All Add-ons from the Show drop-down menu.
4. Select the Video Viewer add-on and click the More Information link.
5. Select Remove from the More Information window.
6. Close the More Information and the Manage Add-ons windows.
Clearing Earlier Java Versions
To clear older versions of Java viewer in Windows or Linux, do the following:
1. At the command prompt, run javaws-viewer or javaws-uninstall.
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