Click Start Control Panel Programs and Features. The version of the installed iDRAC Service Module is listed in the Version tab.

Go to My Computer Uninstall or change a program.

What is the minimum permission level required to install the iDRAC Service Module?

To install the iDRAC Service Module, you must have administrator level privileges.

While installing the iDRAC Service Module, it displays an error message This is not a supported server. Consult the User Guide for additional information about the supported servers. How to resolve this?

Before installing the iDRAC Service Module, make sure that the server is a 12th generation PowerEdge sever or later. Also, make sure that you have a 64-bit system.

The following message is displayed in the OS log, even when the OS to iDRAC Pass-through over USBNIC is configured properly. Why?

The iDRAC Service Module is unable to communicate with iDRAC using the OS to iDRAC Pass-through channel

iDRAC Service Module uses the OS to iDRAC pass-through over USB NIC feature to establish the communication with iDRAC. Sometimes, the communication is not established though the USB NIC interface is configured with the correct IP endpoints. This may happen when the host operating system routing table has multiple entries for the same destination mask and the USB NIC destination is not listed as the first one in routing order.

Destination

Gateway

Genmask

Flags

Metric

Ref

Use Iface

 

 

 

 

 

 

 

default

10.94.148.1

0.0.0.0

UG

1024

0

0 em1

 

 

 

 

 

 

 

10.94.148.0

0.0.0.0

255.255.255.

U

0

0

0 em1

 

 

0

 

 

 

 

 

 

 

 

 

 

 

link-local

0.0.0.0

255.255.255.

U

0

0

0 em1

 

 

0

 

 

 

 

 

 

 

 

 

 

 

link-local

0.0.0.0

255.255.255.

U

0

0

0

 

 

0

 

 

 

enp0s20u12

 

 

 

 

 

 

u3

 

 

 

 

 

 

 

In the example enp0s20u12u3 is the USB NIC interface. The link-local destination mask is repeated and the USB NIC is not the first one in the order. This results in the connectivity issue between iDRAC Service Module and iDRAC over the OS to iDRAC Pass-through. To troubleshoot the connectivity issue, make sure that the iDRAC USBNIC IPv4 address (by default it is 169.254.0.1) is reachable from the host operating system.

If not:

Change the iDRAC USBNIC address on a unique destination mask.

Delete the entries that are not required from the routing table to make sure that USB NIC is chosen by route when the host wants to reach the iDRAC USB NIC IPv4 address.

When uninstalling iDRAC Service Module from a VMware ESXi server, the virtual switch is named as vSwitchiDRACvusb and port group as iDRAC Network on the Vsphere client. How to delete them?

While installing iDRAC Service Module VIB on a VMware ESXi server, iDRAC Service Module creates the vSwtich and Portgroup to communicate with iDRAC over the OS to iDRAC Pass-through in USB NIC

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Dell iDRAC8 manual