NOTE: While specifying the network share settings, it is recommended to avoid special
characters for user name and password or percent encode the special characters.
• Click Advanced Export Options to select the following additional options:
–RAID Controller Log
–Enable Report Filtering under OS and Application Data
Based on the options selected, the time taken to collect the data is displayed next to these options.
3. Select the I agree to allow Technical Support to use this data option and click Export.
4. After the iDRAC Service Module has completed transferring the OS and application data to iDRAC, it
is packaged along with the hardware data and the final report is generated. A message appears to
save the report.
5. Specify the location to save the tech support report.
Generating Technical Support Report Manually
When iSM is not installed, you can manually run the OS collector tool to generate the Technical Support
Report. You must run OS Collector tool on the server OS to export the OS and application data. A virtual
USB device labeled DRACRW appears in the server operating system. This device contains the OS
Collector file that is specific for the host operating system. Run the file specific for the operating system
from the server OS to collect and transfer the data to iDRAC. You can then export the report to a local or
network shared location.
In 13th generation Dell PowerEdge systems, the OS collector DUP is installed in factory. However, if you
determine that OS Collector is not present in iDRAC, then you can download the DUP file from the Dell
support site and then upload the file to iDRAC using the Firmware Update process.
Before you manually generate the Technical Support Report using the OS collector tool, do the following
on the host operating system:
• On Linux operating system: Check if the IPMI service is running. If it is not running, you must manually
start the service. The following table provides the commands that you can use to check the IPMI
service status and start the service (if required) for each Linux OS.
Linux Operating System Command to Check the IPMI
Service Status Command to Start the IPMI
Service
Red Hat Enterprise Linux 5 64-
bit
Red Hat Enterprise Linux 6
SUSE Linux Enterprise Server 11
CentOS 6
Oracle VM
Oracle Linux 6.4
$ service ipmi status $ service ipmi start
Red Hat Enterprise Linux 7 $ systemctl status
ipmi.service
$ systemctl start
ipmi.service
319