Dell iDRAC8 manual Viewing System Health, Generating Technical Support Report

CAUTION: You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Viewing System Health

iDRAC and CMC (for blade servers) Web interfaces display the status for the following:

•Batteries

•Fans

•Intrusion

•Power Supplies

•Removable Flash Media

•Temperatures

•Voltages

•CPU

In iDRAC Web interface, go to Overview → Server → System Summary → Server Health section.

To view CPU health, go to Overview → Hardware → CPU.

The system health indicators are:

•— Indicates a normal status.

•— Indicates a warning status.

•— Indicates a failure status.

•— Indicates an unknown status.

Click any component name in the Server Health section to view details about the component.

Generating Technical Support Report

If you have to work with Tech Support on an issue with a server but the security policies restrict direct internet connection, then you can provide Tech Support with necessary data to facilitate troubleshooting of the problem without having to install software or download tools from Dell and without having access to the Internet from the server operating system or iDRAC. You can send the report from an alternate system and be certain that the data collected from your server is not viewable by non-authorized individuals during the transmission to Tech Support.

You can generate a health report of the server and then export the report to a location on the management station (local) or to a shared network location such as Common Internet File System (CIFS) or Network File Share (NFS). You can then share this report directly with the Tech Support. To export to a network share such as CIFS or NFS, direct network connectivity to the iDRAC shared or dedicated network port is required.

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