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Getting Help
Dell Precision™ Workstations 450 and 650 User's Guide
Technical Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Technical Assistance
If you need help with a technical problem, Dell is ready to assist you.
CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.
1.Complete the procedures in "Solving Problems."
2.Run the Dell Diagnostics.
3.Make a copy of the Diagnostics Checklist and fill it out.
4.Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.
5.If the preceding steps have not resolved the problem, contact Dell.
NOTE: Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder,
For instructions on using the technical support service, see "Technical Support Service."
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
•World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American countries)
www.dell.ca (Canada only)
•Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your
•Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.euro.dell.com (Europe only)
•Electronic Quote Service
sales@dell.com
