Table 6-4. Using Console Redirection: Frequently Asked Questions (continued)

Question

Answer

 

 

Why aren’t the vKVM

You must set the USB controller to On with BIOS support in the BIOS

keyboard and mouse working?

settings of the managed system. Restart the managed system and press

 

<F2> to enter setup. Select Integrated Devices, and then select

 

USB Controller. Save your changes and restart the system.

Why does the managed system console screen go blank when Windows has a blue screen?

Why do I get a blank screen on the remote console after completing a Windows 2000 installation?

Why do I get a blank screen on the managed system when loading the Windows 2000 operating system?

Why do I get a blank screen on the managed system in the Windows full screen DOS window?

After I click Open Console, the message Please wait while vKVM applet is loaded... is displayed with the Wait icon. Why is nothing happening?

After I upgrade the firmware to get a vKVM fix, why is the fix not there?

Why can’t I enter BIOS setup by pressing the <F2> key?

The managed system does not have the correct ATI video driver. You must update the video driver by using the Dell PowerEdge Installation and Server Management CD.

The managed system does not have the correct ATI video driver. The DRAC 4 Console Redirection will not run correctly on the SVGA video driver on the Windows 2000 distribution CD. You must install Windows 2000 by using the Dell PowerEdge Installation and Server Management CD to ensure that you have the latest, supported drivers for the managed system.

The managed system does not have the correct ATI video driver. You must update the video driver by using the Dell PowerEdge Installation and Server Management CD.

The managed system does not have the correct ATI video driver. You must update the video driver by using the Dell PowerEdge Installation and Server Management CD.

Make sure that you have installed Sun Java JRE 1.4.2 or later on the management station. You must also disable the Java cache from the Java Control Panel. You can download this JRE version from java.sun.com.

You need to clear the browser cache and the Java plug-in cache. Then, you must disable the Java plug-in cache.

This behavior is typical in a Windows environment. Use your mouse to click on an area of the Console Redirection window to adjust the focus. To move the focus to the bottom menu bar of Console Redirection window, use the mouse and click one of the objects on the bottom menu bar.

Using Console Redirection

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