Dell Remote Access Controller 4 Firmware Version 1.30 manual Frequently Asked Questions

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Frequently Asked Questions

Table 4-32 lists frequently asked questions and answers.

Table 4-32. Managing and Recovering a Remote System: Frequently Asked Questions

Question	Answer
The following message is displayed for	As part of discovery, IT Assistant attempts to verify
unknown reasons:	the get and set community names of the device.
Remote Access: SNMP	In IT Assistant, you have the get community
	name = public and the set community name = private.
Authentication Failure
	By default, the community name for the DRAC 4
Why does this happen?	agent is public. When IT Assistant sends out a set
	request, the DRAC 4 agent generates the SNMP
	authentication error because it will only accept
	requests from community = public.
	You can change the DRAC 4 community name
	using the racadm CLI.
	To see the DRAC 4 community name, use the
	following command:
	racadm getconfig -g cfgOobSnmp
	To set the DRAC 4 community name, use the
	following command:
	racadm config -g cfgOobSnmp -o
	cfgOobSnmpAgentCommunity
	<community name>
	To prevent SNMP authentication traps from being
	generated, you must input community names that
	will be accepted by the agent. Since the DRAC 4
	only allows one community name, you must input
	the same get and set community name for IT
	Assistant discovery setup.
Why are the remote racadm and Web-based	It may take several minutes for the remote racadm
services unavailable after a property change?	services and the Web-based interface to become
	available again after a reset of the DRAC 4 Web server
	The DRAC 4 Web server is reset after the
	following occurrences:
	• When the cfgRacTuneHttpsPort property is
	changed (including when a config -f <config file>
	changes it)
	• When racresetcfg is used
	• When the DRAC 4 is reset

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Managing and Recovering a Remote System