94 Troubleshooting
ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —
Windows XP:
•Click
Start
and click
My Computer
.
Windows Vista™:
•Click the Windows Vista Start button and click
Computer
.
If the drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the
drive.
TEST THE DRIVE —
• Insert another disc to eliminate the possibility that the original drive is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK —See "Cleaning Your Computer" on page91.
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER—See "Troubleshooting Software and
Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™
Operating Systems" on page131.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page123.
Optical drive problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
ADJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of you r screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are chec ked.
Problems writing to an optical drive
CLOSE OTHER PROGRAMS —The optical drive must receive a steady stream of data
during the writing process. Ifthe stream is interrupted, an error occurs. Try closing all
programs before you write to the optical.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DISK —See
"Power Management" on page37 or search for the keyword standby in Windows Help