Troubleshooting 97
10 seconds (until the computer turns off), and then restart your computer.

A program stops responding

END THE PROGRAM
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.
3
Click to select the program that is no longer responding.
4
Click
End Task
.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
CHECK THE SOFTWARE DOCUMENTATIONIf necessary, uninstall and then reinstall
the program.

A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1
Click
Start
All Programs
Accessories
Program Compatibility Wizard
Next
.
2
Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1
Click
Start
Control Panel
Programs
Use an older program with this
version of Windows.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.