Troubleshooting 99
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 1 23).
Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
CHECK THE MOUSE CABLE —
• Ensure that the cable is not damaged or frayed and che ck cable connectors for bent or
broken pins. Straighten any bent pins.
• Remove any mouse extension cables, and conne ct the mouse directly to the computer.
• Verify that the mouse cable is connected as shown on the setup diagram for your
computer.
RESTART THE COMPUTER —
1
Simultaneously press <Ctrl><Esc> to display the
Start
menu.
2
Press <
u>
,
press the up- and down-arrow keys
to highlight
Shut down
or
Turn
Off
, and then press <Enter>.
3
After the computer turns off, reconnect the mouse cable as shown on the setup
diagram.
4
Turn on the computer.
TEST THE MOUSE —Connect a properly working mouse to the computer, then try
using the mouse.
CHECK THE MOUSE SETTINGS —
Windows XP:
1
Click
Start
→
Control Panel
→
Mouse
.
2
Adjust the settings as needed.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Mouse
.
2
Adjust the settings as needed.
REINSTALL THE MOUSE DRIVER —See "Drivers" on page1295.
RUN THE HARDWARE TROUBLESHOOTER—See "Troubleshooting Software and
Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™
Operating Systems" on page131.
Network Problems CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.