Dukane 8107HWI Install and use at a position where the screen size is between, The pen does

Troubleshooting

Phenomena that may be easy to be mistaken for machine defects (continued)

Phenomenon	Cases not involving a machine defect	Reference
		page
	This may be due to poor contact of the battery.	18
	Remove the battery and load it again.
	Has the battery run out?	18
	Replace it with a new one.
	The “StarBoard Software” files may be corrupted, or
	installation may not have completed successfully.	84
	Uninstall the “StarBoard Software” and reinstall it.
	Is the projector positioned too close to the screen?	44
	Install and use at a position where the screen size is between
	60"-100" when digital zoom is at the maximum (100%).
	Is the pen position aligned?	33
	Perform alignment of the pen position.
	Are the projector and screen used at the following places?
	- Place where wind from the air-conditioner etc. is blowing
	directly on the screen.
	- Place near an inverter fluorescent light.
	- Place surrounded by walls or ceiling made of materials	80
	that allow easy sound reflection, such as metal.
The pen does	- Place near a CRT display, TV, etc.
	- Place that is exposed to direct sunlight.
not operate.	- Place that is exposed to speaker sound or noise.
	- Place where more than one projector is installed in the
	same room.
	Are you using more than one pen at the same time?	18
	Only one pen can be used at a time.
	Is transmission between the pen and the projector obstructed?
	Make sure that the area between the sensor at the top
	surface of the projector and the screen is not obstructed	82
	(transparent and meshed objects are also not allowed). For
	example, the Interactive Function does not function if the
	projector is enclosed with only the lens exposed, such as
	when a casing for theft prevention is used.
	Is dust accumulated on the two horns of the pen sensor?	103
	Check the horns of the pen sensor, and remove any dust
	accumulated on them using a vacuum cleaner.
	Is the volume from the speaker of the projector too loud?	21, 47
	Loud volume may affect the operation of the pen depending
	on the environment where it is used. Try lowering the volume.
	Other than those above	–
	Restart Windows® and “StarBoard Software”.

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