Epson DLQ-3000+ Troubleshooting

Chapter 8

Troubleshooting

Proof Sign-off:

Takata _______

Kimura _______

Grady _______

Norum _______

Using the Error Indicators . . . . . . . . . . . . . . . . . . . . . 8-3

Printing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Using the Hex Dump Mode . . . . . . . . . . . . . . . . . . . . 8-6

Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . 8-7

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . 8-9

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19

Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . 8-24

Using Bidirectional Adjustment Mode . . . . . . . . . . . . . . 8-25

Troubleshooting

Maple Rev.D

A5 size Chapter 8

06/17/97 pass 0

Troubleshooting 8-1

Contents

Main Printer Parts Proof Sign-off: Takata _______ Kimura _______ Grady _______ Control Panel OFF A5 size Front inside cover Users Guide Declaration of Conformity ii Safety Information Important Safe ty Instructions Print Head Caut ion Sym bol K iv E NERGY S For United Kingdom Users w Use of options Safety information Important: Contents Introduction vi Page viii Page Glossa ry Index x Introduction Features Options 2 How to Use This Manual Warnings, Cautions, and Notes w 4 c Chapter 1 Setting Up the Printer Unpacking the Printer 1-2 Choosing a Place for the Printer Using a printer stand 1-4 Assemblin g the Print er Installin g the ribbon cart ridge 1-6 Page Attaching the paper guides 1-8 Pluggi ng In the Printer N Connecting the Printer to Your Computer parallel interface 1-10 serial interface 1-12 Chapter 2 Setting Up Your Software For Windows 95 Users Installin g the print er driv er using My Com put er 2-2 Installin g the print er drive r using p lug-an d-play 2-4 Page Accessing the printer driver from the Start menu 2-6 Paper menu Graphics menu Installin g EPS ON Sta tus Monitor 2 2-8 For Windows 3.1 Users Installin g the print er drive r using P rogra m Ma nage r Accessing the printer driver from Windows applications 2-10 Accessing the printer driver from the Control Panel 2-12 For Windows NT 4.0 Users Installin g the print er drive r 2-14 Accessing the printer driver from the Start menu Page Setup menu Advanced menu 2-16 For Windows NT 3.5x Users Installin g the print er drive r 2-18 Accessing the printer driver from the Control Panel Document Properties dialog box Advanced Document Pr operties dialog box 2-20 For DOS P rogram U sers Installin g the p rinter d river Using t he prin ter u tilitie s Installin g th e print er ut ilities 2-22 Accessin g the print e r utilit ies Page Chapter 3 Paper Handling Selecting a Paper-Feeding Method 3-2 Paper-feeding methods and paper types Paper Handling 3-3 R A5 size Chapter 3 Setting the paper release lever 3-4 Adjusting the Paper Thickness Lever 3-6 Using Sin gle She ets Loading single sheets from the front 3-8 Page Loading single sheets from the rear 3-10 Page 3-12 Using Continuous Paper Positioning your continuous paper supply Loading continuous paper with the tractor 3-14 Page 3-16 Page 3-18 Page Using the tear-off function 3-20 Using the Tear Off button Using auto tear-off mode 3-22 Removing continuous paper Using Special Paper Multi-part forms 3-24 Labels Load ing lab els To tear off and eject labels Envelopes 3-26 Load ing env elopes from the front paper guide from the rear paper guide Postcards Loading postcards 3-28 Overlapping multi-part forms Load ing ove rlappin g mult i-part f orms To tear off and eject overlapping multi-part forms 3-30 Continuous forms with labels Loading continuous forms with labels c To tear off and eject continuous forms with labels 3-32 Overlapping multi-part forms with labels Load ing ove rlappin g mult i-part f orms wit h labe ls 3-34 To tear off and eject overlapping multi-part forms with labels Switching Between Continuous Paper and Single Sheets Switc hing t o single sheet s 3-36 Switching to continuous paper Using the Micro-Feed Feature Adjusting the printing position 3-38 Adjust ing th e tea r-off positio n Page Chapter 4 Controlling the Printer Control Panel 4-2 Display Lights Buttons 4-4 Page u and l and 4-6 r Pitch Other control panel features Letter-quality self test = LF/FF Draft self test = Load/Eject Bidirectional adjustment = Pause Hex dump = Load/Eject + LF/FF SelecType SelecType overview 4-8 Using SelecType 4-10 Page Level 1 options 4-12 A5 size Chapter 4 T-margin tractor, manual (rear and forward), and CSF Character table Page tractor Page CSF Page Level 2 options Controlling the Printer 4-15 Language Select the language used for display messages and the printed list of default settings. A5 size Chapter 4 Page A.G.M. (IBM) Interf ace I/F timeout Inpu t bu ffe r Baud rate 4-18 Parity Auto tear-off Auto LF 0 slash Buzzer Standard setting Type Styles Character fonts 4-20 Page Character spacing 4-22 Print ing in C olor Barcode Printin g Page Chapter 5 Using EPSON Status Monitor 2 Opening and Using EPSON Status Monitor 2 Understanding the EPSON Status Monitor 2 window 5-2 Menus Printer menu View menu Settings menu 5-4 Help menu Toolbar Installed Print ers list Printer Name Status Job Count Getting detailed printer status information Page Using the Background Monitoring Feature Setting monitoring preferences 5-8 Page Using the background monitoring icon 5-10 Chapter 6 Using Printer Options Cut-Sheet Feeder Installin g the cut -sheet f eed er 6-2 Page 6-4 Loading paper with the cut-sheet feeder 6-6 Page 6-8 Loading paper manually from the fron t pa per gu ide Switching between the tractor and the cut-sheet feeder Switching to continuous paper 6-10 Switc hing t o sing le shee ts Interfa ce Card s Installin g an in terf ace c ard 6-12 Page Page Chapter 7 Maintenance and Transportation Replacing the Ribbon Cartridge 7-2 Page 7-4 Cleaning the Printer Transporting the Printer 7-6 Chapter 8 Troubleshooting 8-2 Using the Error Indicators Troubleshooting 8-3 Troubleshooting A5 size Chapter 8 8-4 A5 size Chapter 8 Print ing a Se lf Test Using the Hex Dump Mode 8-6 Problems and Solutions Power supply The lights come on briefly but then go off and stay off. 8-8 w The printer does not work and the control panel lights are off. Paper handling Single sheets loaded from the paper guide The printer does not load single-sheets of paper. The platen does not rotate and the printer does not feed the paper. The platen rotates but the printer does not feed the paper. Paper feeding is crooked or the paper jams. 8-10 The printer does not fully eject the paper. When the printer ejects the paper, the Paper Out flashes and the Pause light comes on. Continuous paper The printer does not load continuous paper. Paper feeding is crooked or the paper jams. 8-12 The top-of-form position of your continuous paper varies when you print several pages. The printer prints on (or too far away from) the perforation of your continuous paper. The printer does not eject your continuous paper properly. 8-14 Page The cut-sheet feeder feeds more than one sheet at a time. Paper feeding is crooked. 8-16 When the printer ejects the paper, the Paper Out flashes and the Pause light comes on. One page of your document is printed on two pages. Operation The Pause light is off but the printer does not print. The Paper Out and Pause lights are on and the printer does not print. The printer sounds like it is printing, but nothing prints. 8-18 The printer makes a strange noise and stops abruptly. The printer stops printing and the Pause light flashes. Printout Part of the printout is missing, or dots are missing in random positions. Lines of dots are missing in the printout as shown below. w 8-20 Incorrect characters are printed. The typestyles or characters set in your application software cannot be printed. Printing starts too high or too low on the page. All the text is printed on the same line. The printout has extra blank lines between lines of text. 8-22 The length of the printing on the page does not match your paper length. Vertical printed lines are not aligned. Clearing a Paper Jam 8-24 Using Bid irectio nal Ad justment Mode 8-26 Appendix A Specifications Technical Specifications Printing A-2 Specifications A-3 Paper Single sheets (including single-sheet multi-part forms) A-4 Continuous paper (including continuous multi-part forms) Specifications A-5 A-6 Multi-p art fo rms Specifications A-7 Labels A-8 Envelopes Specifications A-9 Postcards Continuous forms with labels A-10 Specifications A-11 Overlapping multi-part forms Same as continuous paper (multi-part) excep t for the f ollowing: A-12 Me-301 Printable area Overla pping multi-pa rt fo rms with labe ls Same as labels except for the following: Specifications A-13 Me-200 A5 size Appendix A Pre-printed Paper A-14 Mechanical Specifications A-15 Electrical Environmental A-16 Safety approvals CE marking Specifications A-17 Parallel Interface Specifications Forward channel A-18 Reverse channel Serial Interface Specifications Optional Cut-Sheet Feeder Specifications Specifications A-19 A-20 Appendix B Command Lists and Character Tables EPSON ESC/P 2 Control Codes B-2 Barcode command Command Lists and Character Tables B-3 Barcode data B-4 Command Lists and Character Tables B-5 IBM 2391 Plus Emulation Control Co des B-6 Character Tables in EPSON ESC/P 2 Mode PC 437 (USA) Command Lists and Character Tables B-7 Page Page Page Page Page Page Page Page Characters available with the ESC ( ^ command International character sets B-16 Page Page Appendix C Contacting Customer Support For United Kingdom and the Republic of Ireland Users C-2 Enquiry Desk Contacting Customer Support C-3 Customer Support Faxon EPSON EPtec - Bulletin Board Service for latest drivers and utilitie s World Wide Web C-4 For Australian Users EPSON FAXBACK Contacting Customer Support C-5 EPSON Bulletin Board System Internet URL http://www.epson.com.au For Singap ore Users C-6 For Hong Kong Users Internet home page Contacting Customer Support C-7 Electronic bulletin board system For P hilipp ines U sers C-8 Glossary Glossary 1 2 Glossary 3 4 Inde x A IN-1 B C F H IN-2 I K P R IN-3 S T U IN-4 V W