Troubleshooting, Fault check list | Ericsson Dialog 4425 guide

Troubleshooting

Troubleshooting

This section contains information on how to solve common operational problems. Go through the following steps if you encounter any problems. If this does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error.

Fault check list

	1.	Read the Installation chapter.
		To make sure that you have done everything correctly and that
		everything is properly connected.
	2.	Disconnect all extra equipment.
		If your telephone is working properly when done, the problem
		lies in the extra equipment.
	3.	Connect a functioning telephone instead of the faulty
		one.
		If that telephone is working properly, the problem is probably in
		your telephone, contact your system administrator.
	4.	Check for operational problems.
		If operational problems are found, the problem is in the
		telephone network, contact the local telephone service or the
		local telephone company.
í É #	5.	Reboot the telephone.
í É #	Press and hold for at least one second.

144	BusinessPhone – Ericsson Dialog 4425 IP Vision

Image 144

Ericsson Dialog 4425 manual Troubleshooting, Fault check list

Contents

User Guide Cover Page Graphic EN/LZTBS 180 345 R2A Ericsson Enterprise AB Table of Contents Welcome Warranty CopyrightDeclaration of Conformity Safety instructions Read these safety instructions before useImportant User Information Disposal of the product Description Graphical display Display menu keysLeft Navigation key Home Volume control Pull-out leaf for quick access optionalPower adapter connection Clear ÕÔ ÖÔ ÕÔ Lamp indications Display information Calling/Called name & number Two display versions Top menu Display symbols Menu Structure DownPress a menu function key to select an option see display Menu structure Dialog 4425 v phone Log off Log off Absence Tones & Signals Reset the phone Press simultaneously for at least one second to resetStart the Phone Log On/Off Connect the required cables Start the Phone Connect the phone to the local network LAN access control network authentication Press see display Enter your passwordEnter your user identity Press see display Startup procedure No change Update software Yes Press to update the software =YesNo Press to use the current version of the software =No Log On Option Log on To log on with a different extension number Erase Press see display Log off Log off Press to log off see displayYes Press to confirm Incoming Calls Answer callsHandsfree Press without lifting the handset To another extension Call pick-up Deflect the callAnswer a second call Outgoing Calls Make calls Last External Number Redial Or íLift the handset Press to end the call Press to redial the last dialled external number Automatic Callback Busy extensionCamp-on Diverted Extension IntrusionPress to intrude Abbreviated Numbers Common Abbreviated NumbersDial-by-Name Enter the Common Abbreviated Number Individual Abbreviated Numbers Program Individual Abbreviated NumbersLift the handset and press Enter the Abbreviated Number Cancel one specific Individual Abbreviated Number Cancel all Individual Abbreviated NumbersLift the handset Press Call List Redial from the Call ListCallList Select with the navigation keys see display For E Press to browse the CallList see display Edit menu options Missed/Rejected calls Missed Press see displayCall Press to call see display More... Press see display Brown Jane Delete an entry from the Call List During Calls From handset to handsfreeFrom handsfree to handset Mute InquiryRefer back Transfer Transfer to a busy extensionCallback Press Enter the number of the third party Call Waiting ConferenceTo terminate the ongoing call and answer the waiting call Replace the handset to leave the conference Individual Hold Common Hold Send Message Callback messageVoice message Press to send Diversion when there is no answer Diversion when your extension is busyCall Forwarding Diversion when your extension is not active Cancel diversionFixed Diversion Individual Diversion Cancel Internal Diversion Program and activate Internal DiversionEor F Press see display Absence Press see display Eor F Press see display Program and activate External Diversion Repeat until the External Follow-me menu is framed Cancel External Diversion Re-activate External DiversionPress see display Press to deactivate see display Press to activate the programmed External Diversion Cancel Follow-me Press to finish the procedureFollow-me Activate Follow-me Bypass Call Forwarding Press Enter extension number Absence Information Pre-defined textsVoice information Enter information Pre-defined textsCompleting Info 23**9 í#9 Voice information Change information SaveUse saved information Erase information Mailbox System Activate the MailboxPress Enter the number of the mailbox system Press to activate the diversion Deactivate the Mailbox Access the Mailbox Access the mailbox from your own extension Access the mailbox from any other extension Access the mailboxListen to your Messages Enter the directory number of the mailbox system Forward a Voice Message Deleted without deleting the original message Change your Personal Greeting Send Messages via your Mailbox Outcall External NotificationSelect to record and send messages Select to set up outcall notification Change Password Change the password via your mailboxChange the password via the telephone Dictaphone Function Record messageLift the handset Press and record your message Contacts Phone Book Add an incoming call from the Call List into Contacts Dial Name For EPress and hold for 1 second Add a name and number to Contacts Phone Book Enter the name and press see display Enter the number and press see displayOK Press to save see display Edit Press to edit the name and number again see display Edit a name and number in Contacts PhoneBook Press to select the marked name see displayPress multiple times to erase the name see display Change the number and press see display Press to save see display Delete a name and number in Contacts PhoneBook Press to delete the name and number see displayPress to abort see display System Phonebook Use the System PhonebookTo exit the System Phonebook Press to exit Make a Call Search routine was successfulSearch routine was not successful Group Features Key systemAnswer an external call Make an external call Supervision/Telephone Attendance Traffic situationPick-up calls for the group Call a group-member Group Call-pick-up Common BellGroup Hunting Enter the group Call-pick-up code Log Answer calls Log out Other Useful Features Tandem configurationTo activate the Tandem configuration To deactivate the Tandem configuration Transferring a call between members of a Tandem unitPress to log off the secondary telephone Cancel Reminder Enter to cancel all settings Press to finish the procedureReminder Press Enter Reminder time and press Doorphone Answering Doorphone callsOpening of the doorlock Direct Inward System Access Disa Account Number Dtmf TonesVerified or own Account Number Press Enter Account Number and press Least Cost Routing Use Least Cost RoutingCalling Least Cost Routing Public number Write Text Press a digit time 444 ì 66 ì Press repeatedly Settings Settings Settings menu options Programmable Keys Select with the navigation keys see displayPress the desired programmable key Ring Character Press the corresponding digit Time and Date To set the time formatSelect Press to select Time Format see display To set the date format Language Display contrast Change the contrast on the display Backlight Change the backlight level on the display Option unit Change the function of the option unitEor F Press to change between the functions see display Handset and loudspeaker volume Hearing level settingsPress to change the volume Ring signal volume Mute ring signalPress to suppress the ring signal Press to switch off the ring signal Network settings Exit Press to return to the previous menu Austria, Belgium Accessories Key panel Activate headset preset mode Deactivate headset preset modeHeadset optional Press and hold the Headset key for 4 seconds Make calls Headset to handsetHandset to headset Headset to handsfree Pull-out Leaf optional Handsfree to headset Install My Dialog 4000 Contacts Add Microsoft Outlook ContactsMy Dialog 4000 Contacts Add Microsoft Outlook contacts Exit My Dialog 4000 Contacts Web Server Write down the IP address Exit Press to return to idle mode Read Out the IP-Address Web Server Access the Web Server Default password Welcome Case sensitive BusinessPhone Ericsson Dialog 4425 IP Vision 115 Contacts PhoneBook First columnClick to save the name and number in the PhoneBook Delete phone book Click Click to delete the name and number from the Call List Delete call list Click Settings Change web server passwordClick Enter the new password Settings Programmable Keys Programmable Keys Click Settings Hearing level Click to delete the current programmingKey selection Click to change the level Access the Corporate Directory and make a call Return to the previous menu Return to idle mode Not usedCorporate Directory Select CorpDirectory in the top menu see display Enter the first letters of the last name Access the Web menu WebSelect Web in the top menu see display Enter other WAP pages Enter the WAP page address and press see display WAP Services Central directory Access the central directory and make a call Select WAP Services in the top menu see display Select Press to make the call see display Other WAP address Enter the WAP address excluding http To leave the WAP Options Press see display Eor F Press see display Useful Hints Connections between external lines Installation Configuration Software updates Software version Press simultaneously for at least one second Install cables Change cables Install stand and adjust telephone Install card Install key panels Stand positioning 1-4 key panels Install card Install pullout leaf optional Remove the protective film from the guiding railsInsert the pullout leaf Wall mounting handset hook 180 mm 90 mm 81 mm Mount screws according to measures and attach the phone Cleaning the telephone Placing the telephone Troubleshooting Fault check list Glossary Password System InformationIntrusion Least Cost Routing Index BusinessPhone Ericsson Dialog 4425 IP Vision 147 148 BusinessPhone Ericsson Dialog 4425 IP Vision 149 150 BusinessPhone Ericsson Dialog 4425 IP Vision 151