Glossary
Glossary
Abbreviated Number Dialling
Initiating a call to a
Account Number
To place call costs on an Account Number. See section “Other Useful Features” on page 83.
Automated Attendant
A facility which sends voice instructions to internal and external callers, providing all options which can be chosen. Voice instructions lead the caller to the desired destination. See section “Other Useful Features” on page 83.
Callback
An indication to a busy extension, to inform the person that you want to speak to him/her. See sections “Mailbox System” on page 59 and “Outgoing Calls” on page 30.
To place (queue) a call to a busy extension. See section “Outgoing Calls” on page 30.
Dial-by-Name
Initiation of a call by operating a single key. Internal numbers (or Common Abbreviated Numbers) can be stored on each extension. See section “Abbreviated Numbers” on page 34.
Direct Inward System Access (DISA)
If you are working externally, the DISA function enables you to make external calls (long distance) via the company PBX. You only pay for the call to your company. See section “Other Useful Features” on page 83.
Directory number
Numbers with 1 – 8 digits which are assigned to extensions or external lines or as Common Abbreviated Numbers.
Diversion
Incoming calls to an extension are diverted to another directory number (extension, common abbreviated number or the operator). There are three possibilities:
1.Direct, which means that all calls to an extension are forwarded directly.
2.On no reply, which means that a call is forwarded if it is not answered within a certain time.
3.On busy, which means that a call is forwarded if the extension is busy.
See section “Call Forwarding” on page 48.
Diversion Bypass
This is useful for letting urgent calls through to an extension where diversion is active.
See section “Call Forwarding” on page 48.
Extension
All telephones connected to the PBX have a unique internal number (up to 3 digits).
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