IF YOU KEEP NOTES ABOUT WHAT YOU HAVE TRIED, YOUR SUPPORT REPRESENTATIVE MAY BE ABLE TO HELP YOU MORE QUICKLY BY GIVING ADDITIONAL SUGGESTIONS OVER THE PHONE.
8If you have tried the solutions suggested in the Troubleshooting Table without success, contact your support representative:
Toll free:
Web site: http://www.computers.us.fujitsu.com/support.
Before you place the call, you should have the following information ready so that the customer support representative can provide you with the fastest possible solution:
•Product name
•Product configuration number
•Product serial number
•Purchase date
•Conditions under which the problem occurred
•Any error messages that have occurred
•Type of device connected, if any
See the Configuration Label on the bottom of your notebook for configuration and serial numbers.
DO NOT RETURN A FAILED LIFEBOOK NOTEBOOK TO FUJITSU UNTIL YOU HAVE RECEIVED A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER FROM A SUPPORT REPRESENTATIVE.
