Fujitsu Siemens Computers N6470 8

81

- Troubleshooting

8If you have tried the solutions suggested in the Troubleshooting Table without success, contact your support

representative:

Toll free: 1-800-8Fujitsu (1-800-838-5487) E-mail: 8fujitsu@us.fujitsu.com Web site: http://www.computers.us.fujitsu.com/support.Before you place the call, you should have the following information ready so that the customer support representative can provide you with the fastest possible solution:•Product name•Product configuration number•Product serial number•Purchase date•Conditions under which the problem occurred•Any error messages that have occurred•Type of device connected, if anySee the Configuration Label on the bottom of your notebook for configuration and serial numbers.

IF YOU KEEP NOTES ABOUT WHAT YOU HAVE TRIED, YOUR SUPPORT REPRESENTATIVE MAY BE

ABLE TO HELP YOU MORE QUICKLY BY GIVING ADDITIONAL SUGGESTIONS OVER THE PHONE.

DO NOT RETURN A FAILED LIFEBOOK NOTEBOOK TO FUJITSU UNTIL YOU HAVE RECEIVED A RETURN

MATERIAL AUTHORIZATION (RMA) NUMBER FROM A SUPPORT REPRESENTATIVE.

Contents

Main Copyright and Trademark Information DECLARATION OF CONFORMITY IMPORTANT SAFETY INSTRUCTIONS + For Authorized Repair Technicians Only System Disposal Recycling your battery Hg LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED OR DISPOSED OF Contents Page Starting Your LifeBook Notebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Page Restoring Your Pre-installed Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Page Preface About This Guide Fujitsu Contact Information Service and Support Page Chapter 1 Getting to Know Your LifeBook Overview Locating the Controls and Connectors Figure 2. LifeBook notebook with display open Application/Media Page Page Page Page Page Page Anti-theft Lock Slot The anti-theft lock slot allows you to attach an optional physical lock down device. Modem Port HDMI Port External Video Port Air Flow Vents The air flow vents assist in proper cooling of the system. S-Video Out Port Page Memory Compartment Cover Subwoofer Air Flow Vents The air flow vents assist in proper cooling of the system. Status Indicator Panel Page Page Keyboard Page Function Keys Touchpad Pointing Device Clicking Page Page Volume Control Your Fujitsu LifeBook notebook has multiple volume controls which interact with each other. Controlling the Volume The volume can be controlled in several ways: + - Figure 15. LifeBook Application/Media Player Panel Buttons LifeBook Application/Media Player Panel Page Page Page Chapter 2 Getting Started with Your LifeBook Power Sources Page Display Panel Page 1 2 opening unexpectedly. Starting Your LifeBook Notebook Page Page Page 1 2 for your account. 3 4 Page Power Management Page Page If you are going to store your notebook for a month or more see the Care and Maintenance Section. 1 2 Chapter 3 User-Installable Features Lithium ion Battery MAKE SURE THAT THE BATTERY CHARGING INDICATOR AND THE PERCENTAGE CHARGE IS DISPLAYED Low Battery State USING HEAVY CURRENT DEVICES SUCH AS THE MODEM OR FREQUENT DVD/CD-RW/CD-ROM Page Optical Drive Loading Media To load a disc into your optical drive, follow these steps: 4 1 2 3 Page Page 1 2 to the opening screen. 3 jump to the ending credits. 4 5 6 7 PC Cards/ExpressCards 1 notebook is off while installing them. allowing you to remove the card. 2 3 4 5 Page 1 2 to align it with the left side of the slot when inserting it. 3 Memory Stick/Secure Digital/xD Card Slot Figure 30. Memory Stick, SD, xD Cards Page Memory Upgrade Module Installing a Memory Module Removing a Memory Upgrade Module 1 2 3 4 1 2 3 4 5 6 Device Ports Modem (RJ-11) Telephone Jack 1 2 3 Page Page Page Page External Video Port 1 2 3 Chapter 4 Troubleshooting Your LifeBook Troubleshooting 8 Page Audio Problems Optical Drive Problems Hard Drive Problems Keyboard or Mouse Problems Memory Problems Modem Problems USB Device Problems PC/ExpressCard Problems Power Failures Page Shutdown and Startup Problems Video Problems Page Miscellaneous Problems Page Page Page Page Page Page Restoring Your Pre-installed Software 1 2 3 Page Page Determining whether Recovery and Utility is pre-loaded 1 2 3 Running Recovery and Utility from hard disk 1 2 3 4 5 6 7 Running Recovery and Utility from the disc After you have changed the boot priority, you can restore a backup image when booting up. Page Page Chapter 5 Care and Maintenance Caring for your LifeBook Notebook Page Page Page Page Page Page Page Chapter 6 System Specifications Specifications A4Axxxxxxxxxxx N6470, 17WXGA+, T7250, VHP, DL S-MULTI, 1GB, 320G, MDM/LAN, WLAN No: Part No: FPC0xxxxxxxxxxxxx Page Page Page Page Page Page Page Page Page Glossary Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Regulatory Information Page Page Page Page Appendix A: WLAN Users Guide FCC Regulatory Information Page Page Before Using the Wireless LAN Page Page Page Page Page Troubleshooting the WLAN Problem Possible Cause Possible Solution WLAN Specifications Page Appendix B: Fingerprint Sensor Device Introducing the Fingerprint Sensor Device Page System Requirements Installing the OmniPass Application To install OmniPass on your system you must: 1 2 3 4 To remove the OmniPass application from your system: 1 2 3 Page Basic Enrollment 1 2 3 4 Page Page Page Logging in to a Remembered Site With Master Password Page Page Page Exporting an OmniPass User Profile Importing an OmniPass User Profile Page Page Page Page Index A B C D E F H I M N O P R S T U V W