Gateway 8450R 147

146Troubleshooting

Contents

Page Contents Page Page Page Preface Conventions used in this manual Getting additional information System1 Features Standard features Front bezel Front panel Back panel System interior Fans drive bays Removable media drives PCI curtains Memory card System board Page Hot-swapbackplane Front panel board Hot-plugPCI indicator board Page System Setup Setting up the server Starting the server Understanding the Power-On Self-Test Setting up the operating system Turning off the server Resetting the server Page Case Access Preventing static electricity discharge Opening the case Opening the bezel door Removing the bezel Removing the back top panel Removing the front top panel Page Closing the case Replacing the front top panel Page Replacing the back top panel Replacing the bezel Replacing and Adding Internal Devices Drives Preparing to replace or add a drive Drive cabling information Removing a hot-swapdrive To remove a hot-swapdrive: Installing a hot-swapdrive Page Replacing the hot-swapbackplane Page Page Page Page Replacing the CD drive and the diskette drive Page Page Page Installing a 5.25-inchdevice Replacing a 5.25-inchdevice To replace a 5.25-inchdevice: Memory Replacing memory To replace DIMMs: Page Page Page Installing memory To add DIMMs: Page Page Processors Replacing a processor Page Page Installing a processor To add a second (or later) processor: Page Page Replacing the battery To replace the battery: Page Troubleshooting the battery installation Expansion cards Replacing a hot-swapPCI card Page Page Replacing an expansion card Page Page Page Adding an expansion card Page Power supplies Hot-swappinga power supply module Replacing the power supply Page Page Page Page Fans Replacing the fans Replacing the fan power distribution board Page Page Page Page Replacing the front panel board Page Replacing the hot-plugPCI indicator board Replacing the system board Page Page Page Page Page Page Page Page Page Page Page Page Using the BIOS Setup Utility About the BIOS Setup utility Page Updating the BIOS Setting the system board jumpers The CMOS Clear jumper Password Clear jumper BOOT Option jumper BIOS recovery mode Troubleshooting: Page Managing the Server Avoiding power source problems Surge suppressors Line conditioners Maintaining and managing your hard drive Hard drive maintenance utility Hard drive management practices Deleting Windows temporary files Deleting temporary Internet files Emptying the Recycle Bin Protecting the server against viruses System administration and control Intel Server Control (ISC) ManageX Event Manager Direct Platform Control (DPC) Console System security Using passwords Secure mode Summary of software security features FeatureDescription System recovery Creating a startup diskette Using your Server Companion CD Troubleshooting Introduction Troubleshooting checklist Verifying your configuration Troubleshooting guidelines CD drive problems The server does not recognize the CD drive Diskette drive problems The system does not recognize the diskette drive The diskette drive will not read, write, or format The diskette drive LED illuminates continuously Hard drive problems The server does not recognize a SCSI drive Memory and processor problems The system detected memory errors during start up The system does not recognize a new or second processor Modem problems The system does not recognize the modem Peripheral/Adapter problems The system does not recognize a SCSI device The system does not recognize an expansion card Printer problems The printer will not turn on The printer is turned on but will not print The printer prints garbled text System problems The system will not start up The system is non-responsive The keyboard does not work The mouse does not work The server power and reset buttons are not responsive: Video problems The system is running but the screen is blank The image on the screen is dim or difficult to read The color monitor displays everything in black and white The displayed characters are garbled The video is distorted Error messages Page Page Page Page Safety Regulatory, and A Notices Important safety information Care during use Replacement parts and accessories Warnings Page Page Regulatory compliance statements Canadian users European users Japanese users Australia and New Zealand users Laser safety statement External television antenna grounding Lightning protection Power lines Grounding component Notices Page SystemB Specifications Environmental specifications Index