Printer problems

The printer will not turn on

Probable cause

Solution

 

 

The printer is not turned

Make sure that the power switch is depressed or set to the

on

On position. If the printer is turned on, the green power LED

 

should be illuminated.

 

 

The printer is not

Make sure that the power cable is plugged into a live power

plugged in

source.

 

 

The printer is defective

Try another printer, if one is available.

 

 

The printer is turned on but will not print

Probable cause

Solution

 

 

The printer is not online

Make sure the on-line or ready light is on, or the display

(ready)

indicates “Ready.”

 

 

The printer is not connected

Make sure the data cable between the printer and the

to the system

system is properly connected. Make sure that it is

 

connected to the proper port. Make sure the connector

 

and cable have no bent or broken pins.

 

 

The printer is not designated

If the printer that you are trying to print to is not the

as the default printer

default printer, make sure that you have selected it

 

through the program printer setup function.

 

 

The printer has not been

In the Printers window (Start Settings Printers),

added to the system

double-click Add Printer. Follow the on-screen

 

instructions for adding the new printer.

 

 

The printer prints garbled text

Probable cause

Solution

The wrong driver is being used for the selected printer

In the Printers window (Start Settings Printers), select the printer. From the File menu, click Properties. Make sure that the printer is using the correct printer driver. If not, install the correct one.

Printer problems

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