Battery Charger Help
The following is intended as an aid in determining whether the battery pack or the charger may be malfunctioning:
Issue | Cause | Solution |
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Battery pack does not fit in charging | Different manufacturer's battery pack, | Check if the Bluetooth Ring Scanner |
pocket. | or there is an object in the charging | battery pack has Honeywell part number |
| pocket. | |
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| label. If not, do not use. |
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| Remove the object from the charging |
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| pocket. |
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No battery pack in charger, but any | Dirt or foreign objects are in the | Unplug charger from AC supply. Remove |
of the LEDs are on. | charging pocket. | any dirt or foreign objects from the |
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| charging pocket. If the LEDs continue to |
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| remain ON, the charger may be defective. |
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| Return charger to an authorized |
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| Honeywell service center. |
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Charger is plugged into a live outlet, | Battery pack is not making contact with | Push battery pack in firmly. Do not “slam” |
battery pack is inserted, but RED | battery charge terminals in the | the battery pack into the charging pocket. |
LED is OFF and no other LEDs are | charging pocket. |
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on, or all LEDs are off. |
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Charger is plugged into a live outlet, | Faulty battery pack. | Replace battery pack. |
battery pack is inserted, but RED |
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LED is OFF and no other LEDs are |
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on, or all LEDs are off. |
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Charger is plugged into a live outlet, | New battery pack, same result. | Contact Customer Support (page |
battery pack is inserted, but RED |
| for replacement options. |
LED is OFF and no other LEDs are |
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on, or all LEDs are off. |
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When you first put a fully charged | During the first few minutes, the battery | There is nothing wrong with the battery |
battery pack in the charging pocket, | charger checks the battery pack for | pack or charger. |
the RED LED comes on, indicating | correct voltage and charge state. | Do not “top off” a fully charged battery |
the battery pack is charging. | During this time the LED is RED and is | pack by repeatedly placing it in the |
| continuously ON. After charging is | charging pocket. The battery pack may |
| complete, the LED is GREEN. | overheat and be damaged. |
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LED is flashing RED at any pocket. | Current could not be sourced through | Contact Customer Support (page |
| the battery pack due to age, | for battery pack replacement options. |
| exhaustion or damage to the cell(s). |
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| The battery pack does not |
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| communicate with the charger. |
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LED is flashing RED at any pocket. | The charger’s timeout period has | Make sure that the battery pack |
| expired. | temperature is within specification and |
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| retry charging. Contact Customer |
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| for battery pack replacement options. |
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LED is flashing RED at any pocket. | The battery pack voltage has not | Contact Customer Support (page |
| reached 4.2V within the timeout period | for battery pack replacement options. |
| and the charger has timed out. |
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