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HP Designjet 30/90/130 Printer series – Quick Reference Guide

The Problem is a Partial or Blank Image is Printed

If none or only a part of your print appears, there are two things to check:

•Is the printer properly connected to the network? If the printer is not connected properly, or if the network is busy, you might not get all of your print.

•Is my print job valid? If your print job is not valid, you have instructed the printer to do something that is not possible.

Checking network connectivity

First check that the printer and any network cables are securely connected to the printer. If you are using parallel cable, ensure that it is also firmly connected to the computer and is IEEE 1284 compatible.

Check bi-directional communication or printer port sharing, according to your type of connection:

•USB: If you are sharing the USB port with other devices, there may be a conflict between the printer and other devices such as zip drives or scanners. Therefore, stop sharing the USB port with other devices.

•Parallel: Disable bi-directional communication or stop sharing the parallel port with other devices.

•Network: Make sure that you are using a 100 Mbps network. If your network is only working at 10 Mbps and there is heavy traffic on the network, communication between your computer and your printer may be halted.

Ping the printer to make sure that it is correctly connected:

•On Windows, choose Run… from the Start menu, then in the command window, type ping followed by the IP address of the printer. For example: ping 192 10.17.193.

•On Mac systems, click Applications > Utilities > Network Utility, open the Ping tab, and type the IP address of the printer.

Check that the ping command returns a message indicating that the printer is reachable. If it does not, check the network configuration is correct. Refer to the HP Designjet Driver and Documentation CD for details of how to do this.

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