English

HP Designjet 30/90/130 Printer series – Quick Reference Guide

The Problem is a Flashing Tool Icon in the Front Panel (continued)

 

Pattern

Explanation

Solution

 

 

 

 

 

 

 

 

USB I/O failure

Unplug power cable, wait a few

 

 

 

 

 

 

 

seconds. Make sure your USB cable

 

 

 

 

is functioning and less than 3 meters

 

 

 

 

long; or connect alternative I/O.

 

 

 

Error code: 64:04

Plug in power cable, turn printer on.

 

 

 

 

 

 

 

 

 

 

 

 

General Jetdirect failure

Unplug the power cable. Remove the

 

 

 

 

 

 

 

HP Jetdirect print server. Make sure

 

 

 

 

the cable is functioning and properly

 

 

 

 

connected to printer and network.

 

 

 

Error code: 04:13

Insert the HP Jetdirect print server

 

 

 

into the printer, plug in power cable

 

 

 

 

and turn printer on. If the problem

 

 

 

 

persists, please upgrade your HP

 

 

 

 

Jetdirect firmware. Upgrades are

 

 

 

 

available from http://www.hp.com/

 

 

 

 

support/net_printing/

 

 

 

 

 

 

 

 

Network I/O failure

Unplug power cable, wait a few

 

 

 

 

 

 

 

seconds. Remove the network card

 

 

 

 

and make sure the cable is

 

 

 

 

functioning and properly connected

 

 

 

Error code: 63:04

to printer and network. Replace

 

 

 

network card, plug in power cable,

 

 

 

 

and turn printer on.

 

 

 

 

 

 

 

 

Parallel I/O failure

Unplug power cable, wait a few

 

 

 

 

 

 

 

seconds. Make sure your parallel

 

 

 

 

cable is functioning and properly

 

 

 

 

connected to printer and computer.

 

 

 

Error code: 62:04

The cable should be less than 5

 

 

 

meters long and should be 1284

 

 

 

 

compliant. Plug in power cable and

 

 

 

 

turn printer on.

 

 

 

 

 

If you cannot easily solve the problem, run HP Designjet System Maintenance as described in “How Do I Use HP Designjet System Maintenance?” on page 40, and access the HP Instant Support Web site. This is an automated service in which your computer collects information from your printer about status and error conditions, and sends it to HP Web servers. These then display information in your Web browser about how to solve the problems detected.

Note that you must have an Internet connection to use HP Instant Support.

60