hp photosmart 1315 color printer

USB connection problems (continued)

Problem

Possible cause

Solution

When I connected a

Installation was not

1 Disconnect the USB cable from your

USB cable between

completed, it was

computer and then reconnect it.

the printer and my

cancelled, or there was an

2 Remove the printer software and then

computer, the “New

error.

reinstall it.

Hardware Wizard”

 

 

 

message appeared

 

• Insert the printer software CD into

once, but the printer

 

the computer.

did not install. Now

 

• Click Remove HP PhotoSmart

the “New Hardware

 

 

software.

Wizard” will not

 

 

 

appear again.

 

• Follow the instructions on your

(Windows PC only)

 

computer screen to uninstall the

 

 

software.

 

 

• When the uninstall is completed,

 

 

turn the computer OFF and then ON

 

 

again.

 

 

• Reinstall the printer software.

 

 

 

When I connect a

Static electricity has built

1 Disconnect the USB cable from your

USB cable between

up in the cable between

printer.

the printer and my

your computer and printer.

2 Disconnect the power cord from the

computer, an

OR

printer.

“Unknown device”

You may have a defective

3 Wait approximately 30 seconds.

message appears.

USB cable.

(Windows PC only)

OR

4 Plug the power cord back into the

 

The software could not

 

printer.

 

identify the new printer;

 

5 Plug the USB cable back into the printer.

 

the printer-USB connection

 

may be defective.

6 If “Unknown device” continues to

 

 

appear in the “New Hardware Wizard”

 

 

dialog box, check the Web for updates

 

 

or contact HP Services and Support. See

 

 

the Services and Support booklet that

 

 

came with your printer for contact

 

 

information.

 

 

 

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HP 1315 manual Remove the printer software and then