A configuration page does not print. A blank page prints. | A message other than READY or |
| PRINTING CONFIGURATION |
| appears on the |
●Check that all trays are correctly loaded, adjusted, and installed in the printer.
●Using the computer, check the print queue or print spooler to see if the printer has been paused. If there are problems with the current print job, or if the printer is paused, a configuration page will not print. (Press Stop and try step 2 in the troubleshooting flowchart again.)
● Check that the sealing tape does | ● Go to |
not remain on the print cartridge. |
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(See the getting started guide or |
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the instructions that came with the |
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print cartridge.) |
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●The print cartridge might be empty. Install a new print cartridge.
Step 3: Can you print from a program?
YES |
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| Go to step 4. | ||
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NO |
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The job will not print. | A PS error page or list of commands prints. | ||||
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● If the job will not print, and a message appears on the printer control- | ● The printer might have received a nonstandard | ||||
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| panel display, see | PS code. On the SYSTEM SETUP submenu (on | ||
● Using the computer, check to see if the printer has been paused. | the CONFIGURE DEVICE menu) at the printer | ||||
control panel, set PERSONALITY=PS for this | |||||
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| Press Stop to continue. | print job only. After the job has printed, return | ||
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| the setting to AUTO. |
●Check the interface cable connections. Disconnect and reconnect the
cable at the computer and the printer. | ● Make sure that the print job is a PS job, and that |
| you are using the PS driver. |
●Test the cable by trying it on another computer.
● If you are using a parallel connection, make sure that the cable is | ● The printer might have received PS code |
although it is set to PCL. On the SYSTEM | |
SETUP submenu (on the CONFIGURE DEVICE | |
● To verify that it is not a computer problem, print from another | menu), set PERSONALITY=AUTO. |
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computer (if possible). |
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● Make sure that the print job is being sent to the correct port (LPT1 |
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port, for example). |
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● Check that you are using the correct printer driver. (See Printer |
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drivers.) |
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● Reinstall the printer driver. (See the getting started guide.) |
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● Check that the computer port is configured and working correctly. |
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(Try connecting another printer to that port and printing.) |
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● If printing with the PS driver, on the PRINTING submenu (on the |
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CONFIGURE DEVICE menu) at the printer control panel, set PRINT |
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PS ERRORS=ON, and then print the job again. If an error page |
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prints, see the instructions in the next column. |
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100 Chapter 7 Problem solving | ENWW |
