HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you.

On-site service agreements

To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.

Next-day on-site service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most on- site agreements (for additional charges).

Weekly (volume) on-site service

This agreement provides scheduled weekly on-site visits for organizations with many HP products. This agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives.

Repacking the printer

If HP Customer Care determines that your printer needs to be returned to HP for repair, follow the steps below to repack the printer before shipping it.

CAUTION Shipping damage as a result of inadequate packing is the customer’s responsibility.

To repack the printer

1.Remove and retain any DIMMs that you have purchased and installed in the printer. Do not remove the DIMM that came with the printer.

CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer. To remove the DIMMs, see Installing printer memory.

2.Remove and retain the print cartridge.

CAUTION It is extremely important to remove the print cartridge before shipping the printer. A print cartridge that remains in the printer during shipping will leak and entirely cover the printer engine and other parts with toner.

To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge in its original packing material or so that it is not exposed to light.

3.Remove and retain the power cable and interface cable.

156 Appendix B Service and support

ENWW

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HP 5200L manual HP maintenance agreements, On-site service agreements, Repacking the printer, Next-day on-site service

5200L specifications

The HP 5200L is a high-performance monochrome laser printer designed for medium to large office environments. It excels in producing high-quality, professional-grade documents quickly and efficiently. One of its standout features is a remarkable printing speed that can reach up to 45 pages per minute, allowing businesses to maintain workflow and meet tight deadlines with ease.

This printer utilizes advanced laser technology, providing sharp and clear text quality with a resolution of up to 1200 x 1200 dpi. This ensures that fine details are rendered accurately, making it an ideal choice for producing reports, contracts, and other important business documents. The HP 5200L also supports various media types and sizes, including letter, legal, and executive, making it versatile for different printing needs.

One of the key characteristics of the HP 5200L is its robust monthly duty cycle, capable of handling up to 250,000 pages per month. This durability is complemented by the printer’s high-capacity toner cartridges, which can yield up to 20,000 pages. This not only reduces the frequency of cartridge replacements but also lowers the overall cost per page, making it cost-effective for high-volume printing.

In terms of connectivity, the HP 5200L offers USB 2.0 and Ethernet options, allowing for easy integration into any office network. This ensures that multiple users can access the printer simultaneously, enhancing productivity within the workspace. Additionally, the printer is compatible with various operating systems, including Windows and Mac, making it flexible to accommodate different user needs.

Another notable feature is the printer's intuitive control panel, which simplifies operation and settings management. It also includes built-in security features to protect sensitive company information, ensuring that documents are printed securely and confidentially.

Overall, the HP 5200L stands out as a reliable and efficient printing solution for businesses looking to enhance their productivity while maintaining high-quality print standards. With its combination of speed, quality, and cost-efficiency, it continues to be an excellent choice for organizations with demanding printing needs.