Solving general printing problems

Printer selects media from the wrong tray.

Cause

Solution

 

 

The tray selection in the software program might be incorrect.

For many software programs, the paper tray selection is

 

found on the Page Setup menu within the program.

 

Remove any media in other trays to make the printer select

 

from the correct tray.

 

For Macintosh computers, use the HP Printer Utility to

 

change the priority of the tray.

 

 

The configured size does not match the size of the media

Through the control panel, change the configured size to

that is loaded in the tray.

match the size of the media that is loaded in the tray. Also,

 

change the media-size window, located on front upper right

 

of the tray, to match the media-size settings.

 

Tray 2: Make sure that the media-size dial matches the

 

media loaded in the tray.

 

 

 

 

Printer does not pull paper from tray.

 

 

 

Cause

Solution

 

 

The tray is empty.

Load paper in the tray.

 

 

The paper guides are set incorrectly.

To set the guides correctly, see Configuring trays.

 

For tray 2, make sure that the leading edge of the paper

 

stack is even. An uneven edge can prevent the lift plate from

 

rising.

 

 

Paper curls when it exits the printer.

Cause

Solution

The paper curls when it exits to the top output bin.

Open the rear output bin to allow the paper to exit in a straight path through the printer.

Turn over the paper that you are printing on.

Reduce the fusing temperature to reduce the curling. (See Print Quality submenu.)

First sheet of media jams in the print-cartridge area.

Cause

Solution

A combination of high humidity and high temperature is affecting the media.

Adjust the printer for high humidity and high temperature conditions.

ENWW

Solving general printing problems 103

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HP 5200L manual Solving general printing problems, Printer selects media from the wrong tray Cause Solution

5200L specifications

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