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HP 9470m i7 Win8 D3K33UT#ABA manual Copyright 2012, 2013 Hewlett-Packard Development Company, L.P

Models: 9470m i7 Win8 D3K33UT#ABA

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© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: May 2013

First Edition: October 2012

Document Part Number: 709798-002

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HP 9470m i7 Win8 D3K33UT#ABA manual Copyright 2012, 2013 Hewlett-Packard Development Company, L.P

Contents

Maintenance and Service Guide HP EliteBook 9470m Notebook PCCopyright 2012, 2013 Hewlett-Packard Development Company, L.P Safety warning notice iv Safety warning notice Product description Table of contentsRemoval and replacement procedures External component identification5 Computer Setup BIOS and Advanced System Diagnostics 6 Specifications 7 Backup and recoveryRecycling Power cord set requirementsStatement of Volatility IndexDescription 1 Product descriptionCategory Product NameMemory CategoryDescription Flash cacheDescription WirelessCategory EthernetDescription Power requirementsCategory PortsDescription PreinstalledCategory Operating systemCategory Preinstalled with Microsoft OfficeChapter 1 Product description DescriptionServiceability Restore media-DR-DVDRestore media-OS-DVD CategoryComponent 2 External component identificationDisplay DescriptionDescription TouchPadComponent Programs HP HP WebcamDescription Chapter 2 External component identificationComponent Description LightsComponent Chapter 2 External component identification Buttons and fingerprint reader select models onlyNOTE Windows 8 keyboard shown Description Security Power OptionsComponent Select Start Control Panel System andDescription Keys - Windows modelsComponent esc keyDescription Keys - SUSE Linux modelsComponent fn keyComponent Frontavailable power source has reached a low battery DescriptionComponent LeftRegulatory, Safety, and Environmental Notices . To access DescriptionComponent RightChapter 2 External component identification DescriptionDescription BottomComponent SupportBattery bay and SIM slot Battery release latchReleases the battery from the battery bay Contains the battery. Supports a wireless subscriber3 Illustrated parts catalog Service tag and PCID labelService tag PCID label Windows 8 models Non-Windows 8 modelsComputer major components Computer major componentsComponent Touchpad assembly not illustratedAC power connector Spare part numberComponent RTC batteryService cover Spare part numberSpare part number 19 Solid-state drive includes bracket, connector, and screwsComponent 702870-001Display assembly subcomponents Display assembly subcomponentsDisplay bezel ComponentSpare part number For use on models with a webcamDescription Mass storage devicesMass storage devices Spare part numberSpare part number Miscellaneous partsComponent AC adapterDescription Sequential part number listingSpare part numberDescription Chapter 3 Illustrated parts catalogSpare part numbernumber Spare partDescription flagDescription Chapter 3 Illustrated parts catalogSpare part numberDescription Sequential part number listingSpare part numberService considerations 4 Removal and replacement proceduresPreliminary replacement requirements Cables and connectorsElectrostatic discharge damage Grounding guidelinesDrive handling Event Typical electrostatic voltage levelsRelative humidity Packaging and transporting guidelines Workstation guidelinesVoltage protection level Equipment guidelinesMaterial Component replacement procedures BatteryPage Display assembly components panel, bezel, webcam, microphone b. Disconnect the cable 2 from the webcam/microphone module Chapter 4 Removal and replacement procedures4. If it is necessary to replace the webcam/microphone module 702871-001 - 35.6-cm 14.0-in, LED, HD, AntiGlare display panel Component replacement procedures5. If it is necessary to replace the display panel 708771-001 - 35.6-cm 14.0-in, LED, HD+, AntiGlare display panelChapter 4 Removal and replacement procedures Hard drive cover Hard drive/SSD drive Component replacement procedures a. Remove the connector from the hard driveReverse this procedure to reassemble and install the hard drive mSATA drive 2. Remove the drive 2 by pulling it away from the slot at an angle Reverse this procedure to install the mSATA driveComponent replacement procedures RTC battery Service cover Memory module Update BIOS before adding memory modules6. Under Step 2 Select a Download, click the BIOS link 2. Click Support & Drivers Drivers & SoftwareRemove the memory module Reverse this procedure to install a memory moduleComponent replacement procedures WWAN module Reverse this procedure to install the WWAN module Component replacement proceduresWLAN module Reverse this procedure to install the WLAN module Component replacement proceduresKeyboard Release the large keyboard connector 3 and remove the cable 7. Release and disconnect the following connectors and cablesRelease the pointing stick connector 1 and remove the cable Release the small keyboard connector 5 and remove the cable8. Remove the keyboard Reverse this procedure to install the keyboard Chapter 4 Removal and replacement proceduresa. Hard drive cover see Hard drive cover on page c. Service cover see Service cover on pageBase enclosure b. Hard drive see Hard drive/SSD drive on pageChapter 4 Removal and replacement procedures c. Service cover see Service cover on page Touchpade. Base enclosure see Base enclosure on page a. Hard drive cover see Hard drive cover on pagea. Hard drive cover see Hard drive cover on page Power connectorc. Service cover see Service cover on page b. Hard drive see Hard drive/SSD drive on page4. Remove the power connector 2. Disconnect the power connector cable from the system board3. Lift the power connector from the computer Reverse this procedure to install the power connectorb. Hard drive see Hard drive/SSD drive on page c. Service cover see Service cover on pagea. Hard drive cover see Hard drive cover on page d. Keyboard see Keyboard on pagea. Hard drive cover see Hard drive cover on page System boardc. Service cover see Service cover on page b. Hard drive see Hard drive/SSD drive on pageMemory module see Memory module on page d. Fan see Fan on page e. Keyboard see Keyboard on pagef. Base enclosure see Base enclosure on page WWAN module see WWAN module on page3. Lift the left side of the system board up at an angle Reverse this procedure to install the system boardComponent replacement procedures e. WWAN module see WWAN module on page f. Fan see Fan on page Heat sinkd. WLAN module see WLAN module on page g. Keyboard see Keyboard on page2. Remove the heat sink Reverse this procedure to install the heat sinkComponent replacement procedures g. System board see System board on page Speaker assemblye. Base enclosure see Base enclosure on page f. Fan see Fan on page c. Service cover see Service cover on pagea. Hard drive cover see Hard drive cover on page Smart card boardc. Service cover see Service cover on page b. Hard drive see Hard drive/SSD drive on pageRemove the smart card board Reverse the removal procedures to install the smart card boardChapter 4 Removal and replacement procedures a. Hard drive cover see Hard drive cover on page Fingerprint reader boardc. Service cover see Service cover on page b. Hard drive see Hard drive/SSD drive on pagea. Hard drive cover see Hard drive cover on page Display assemblyc. Service cover see Service cover on page b. Hard drive see Hard drive/SSD drive on pageComponent replacement procedures NOTE Be sure to support the display when removing the screws5. Remove the display assembly from the top cover 2. Release the display panel cable from the routing channel6. To remove the display bezel Display panels are available using the following spare part numbersChapter 4 Removal and replacement procedures 7. To remove the display panelComponent replacement procedures b. Rotate the top of the display panel downwardb. Remove the display hinge covers 2 from atop the hinges Chapter 4 Removal and replacement procedures8. If it is necessary to replace the display hinges Component replacement procedures d. Lift the display hinges off the display enclosureChapter 4 Removal and replacement procedures Reverse this procedure to reassemble and install the display assembly Component replacement proceduresUsing Computer Setup 5 Computer Setup BIOS and Advanced System DiagnosticsWindows 7 - Computer Setup BIOS and Advanced System Diagnostics Starting Computer SetupNavigating and selecting in Computer Setup Restoring factory settings in Computer SetupChapter 5 Computer Setup BIOS and Advanced System Diagnostics 4. Follow the on-screen instructionsUpdating the BIOS Determining the BIOS versionDownloading a BIOS update Using Advanced System Diagnostics Starting Computer Setup Windows 8 - Computer Setup BIOS and Advanced System DiagnosticsUsing Computer Setup Navigating and selecting in Computer SetupRestoring factory settings in Computer Setup Updating the BIOS Determining the BIOS versionDownloading a BIOS update SUSE Linux - Computer Setup BIOS and Advanced System Diagnostics Using Advanced System DiagnosticsNavigating and selecting in Computer Setup Starting Computer SetupUsing Computer Setup Updating the BIOS Restoring factory settings in Computer SetupDetermining the BIOS version Downloading a BIOS updateUsing Advanced System Diagnostics Dimensions 6 SpecificationsComputer specifications WeightPixel resolution 35.6-cm 14.0-in display specificationsDimensions Total power consumptionOperating temperature Hard drive specificationsDimensions 500-GBAccess times Solid-state drive specificationsDimensions Operating temperatureAccess times mSATA drive specificationsDimensions Operating temperatureCreating recovery media with HP Recovery Disc Creator 7 Backup and recoveryWindows 7 - Backup and recovery 2. Select Driver DVD or Windows DVD Creating recovery mediaBacking up your information 1. Select Start All Programs Maintenance Backup and Restore Performing a system recoveryUsing the Windows recovery tools 1. Select Start All Programs Maintenance Backup and RestoreUsing f11 recovery tools 4. Select Startup Repair6. Select Repair your computer Windows 8 - Backup and recoveryUsing a Windows 7 operating system DVD purchased separately Performing a system recovery Backing up your informationUsing f11 recovery tools and SupportUsing the Windows recovery tools Using Windows 8 operating system media purchased separately Using Windows Refresh for quick and easy recovery2. Click Settings Remove everything and reinstall Windows2. Click Settings Using HP Software Setup 1. Select Computer More Applications Tools Backup Manager Restore SUSE Linux - Backup and recoveryCreating backups Backing up your information1. Select Computer More Applications USB Recovery optionRestore? Performing a system recovery2. Select Computer More applications Tools Create Recovery USB Remove everything and reinstall SLED 8 Statement of Volatility b. Solid State Drive SSD h. Select the File menu, then Save Changes and Exita. Hard Disk Drive HDD power is Non-volatile memory usageWhat is the Non VolatileNon Volatile What is thepower is AmountQuestions and answers 9 Power cord set requirements Requirements for all countriesCountry/region Requirements for specific countries and regions126 Chapter 9 Power cord set requirements Accredited agencyDisplay Battery10 Recycling 128 Chapter 10 Recycling Perform the following steps to disassemble the display assembly3. Remove the display bezel Display 6. Remove the display panel assembly 2 from the display enclosure7. Position the display panel assembly upside-down 13. Remove the backlight cover 10. Remove the display panel frame 2 from the display panel12. Lift the top edge of the backlight cover 2 and swing it outward 14. Position the display panel right-side upDisplay 16. Position the display panel upside-down17. Remove the backlight frame from the display panel 21. Release the LCD panel 3 from the display rear panel 18. Remove the backlight from the backlight frame19. Disconnect the display panel cable 1 from the LCD panel 23. Remove the LCD panel 24. Recycle the LCD panel and backlightIndex Page flash cache chipsetEthernet