Maintenance and Service Guide
HP EliteBook 9470m Notebook PC
Copyright 2012, 2013 Hewlett-Packard Development Company, L.P
Safety warning notice
iv Safety warning notice
Product description
Table of contents
Removal and replacement procedures
External component identification
5 Computer Setup BIOS and Advanced System Diagnostics
6 Specifications
7 Backup and recovery
Recycling
Power cord set requirements
Statement of Volatility
Index
Description
1 Product description
Category
Product Name
Memory
Category
Description
Flash cache
Description
Wireless
Category
Ethernet
Description
Power requirements
Category
Ports
Description
Preinstalled
Category
Operating system
Category
Preinstalled with Microsoft Office
Chapter 1 Product description
Description
Serviceability
Restore media-DR-DVD
Restore media-OS-DVD
Category
Component
2 External component identification
Display
Description
Description
TouchPad
Component
Programs HP HP Webcam
Chapter 2 External component identification
Component
Description
Lights
Component
Description
Buttons and fingerprint reader select models only
NOTE Windows 8 keyboard shown
Chapter 2 External component identification
Description
Security Power Options
Component
Select Start Control Panel System and
Description
Keys - Windows models
Component
esc key
Description
Keys - SUSE Linux models
Component
fn key
Component
Front
available power source has reached a low battery
Description
Component
Left
Regulatory, Safety, and Environmental Notices . To access
Description
Component
Right
Chapter 2 External component identification
Description
Description
Bottom
Component
Support
Battery bay and SIM slot
Battery release latch
Releases the battery from the battery bay
Contains the battery. Supports a wireless subscriber
Service tag and PCID label
Service tag
3 Illustrated parts catalog
PCID label
Windows 8 models Non-Windows 8 models
Computer major components
Computer major components
Component
Touchpad assembly not illustrated
AC power connector
Spare part number
Component
RTC battery
Service cover
Spare part number
Spare part number
19 Solid-state drive includes bracket, connector, and screws
Component
702870-001
Display assembly subcomponents
Display assembly subcomponents
Display bezel
Component
Spare part number
For use on models with a webcam
Description
Mass storage devices
Mass storage devices
Spare part number
Spare part number
Miscellaneous parts
Component
AC adapter
Description
Sequential part number listing
Spare part
number
Description
Chapter 3 Illustrated parts catalog
Spare part
number
number
Spare part
Description
flag
Description
Chapter 3 Illustrated parts catalog
Spare part
number
Description
Sequential part number listing
Spare part
number
Service considerations
4 Removal and replacement procedures
Preliminary replacement requirements
Cables and connectors
Grounding guidelines
Drive handling
Electrostatic discharge damage
Typical electrostatic voltage levels
Relative humidity
Event
Packaging and transporting guidelines
Workstation guidelines
Equipment guidelines
Material
Voltage protection level
Component replacement procedures
Battery
Page
Display assembly components panel, bezel, webcam, microphone
Chapter 4 Removal and replacement procedures
4. If it is necessary to replace the webcam/microphone module
b. Disconnect the cable 2 from the webcam/microphone module
702871-001 - 35.6-cm 14.0-in, LED, HD, AntiGlare display panel
Component replacement procedures
5. If it is necessary to replace the display panel
708771-001 - 35.6-cm 14.0-in, LED, HD+, AntiGlare display panel
Chapter 4 Removal and replacement procedures
Hard drive cover
Hard drive/SSD drive
a. Remove the connector from the hard drive
Reverse this procedure to reassemble and install the hard drive
Component replacement procedures
mSATA drive
Reverse this procedure to install the mSATA drive
Component replacement procedures
2. Remove the drive 2 by pulling it away from the slot at an angle
RTC battery
Service cover
Memory module
Update BIOS before adding memory modules
6. Under Step 2 Select a Download, click the BIOS link
2. Click Support & Drivers Drivers & Software
Reverse this procedure to install a memory module
Component replacement procedures
Remove the memory module
WWAN module
Reverse this procedure to install the WWAN module
Component replacement procedures
WLAN module
Reverse this procedure to install the WLAN module
Component replacement procedures
Keyboard
Release the large keyboard connector 3 and remove the cable
7. Release and disconnect the following connectors and cables
Release the pointing stick connector 1 and remove the cable
Release the small keyboard connector 5 and remove the cable
8. Remove the keyboard Reverse this procedure to install the keyboard
Chapter 4 Removal and replacement procedures
a. Hard drive cover see Hard drive cover on page
c. Service cover see Service cover on page
Base enclosure
b. Hard drive see Hard drive/SSD drive on page
Chapter 4 Removal and replacement procedures
c. Service cover see Service cover on page
Touchpad
e. Base enclosure see Base enclosure on page
a. Hard drive cover see Hard drive cover on page
a. Hard drive cover see Hard drive cover on page
Power connector
c. Service cover see Service cover on page
b. Hard drive see Hard drive/SSD drive on page
4. Remove the power connector
2. Disconnect the power connector cable from the system board
3. Lift the power connector from the computer
Reverse this procedure to install the power connector
b. Hard drive see Hard drive/SSD drive on page
c. Service cover see Service cover on page
a. Hard drive cover see Hard drive cover on page
d. Keyboard see Keyboard on page
a. Hard drive cover see Hard drive cover on page
System board
c. Service cover see Service cover on page
b. Hard drive see Hard drive/SSD drive on page
Memory module see Memory module on page
d. Fan see Fan on page e. Keyboard see Keyboard on page
f. Base enclosure see Base enclosure on page
WWAN module see WWAN module on page
Reverse this procedure to install the system board
Component replacement procedures
3. Lift the left side of the system board up at an angle
e. WWAN module see WWAN module on page f. Fan see Fan on page
Heat sink
d. WLAN module see WLAN module on page
g. Keyboard see Keyboard on page
Reverse this procedure to install the heat sink
Component replacement procedures
2. Remove the heat sink
g. System board see System board on page
Speaker assembly
e. Base enclosure see Base enclosure on page f. Fan see Fan on page
c. Service cover see Service cover on page
a. Hard drive cover see Hard drive cover on page
Smart card board
c. Service cover see Service cover on page
b. Hard drive see Hard drive/SSD drive on page
Reverse the removal procedures to install the smart card board
Chapter 4 Removal and replacement procedures
Remove the smart card board
a. Hard drive cover see Hard drive cover on page
Fingerprint reader board
c. Service cover see Service cover on page
b. Hard drive see Hard drive/SSD drive on page
a. Hard drive cover see Hard drive cover on page
Display assembly
c. Service cover see Service cover on page
b. Hard drive see Hard drive/SSD drive on page
Component replacement procedures
NOTE Be sure to support the display when removing the screws
5. Remove the display assembly from the top cover
2. Release the display panel cable from the routing channel
6. To remove the display bezel
Display panels are available using the following spare part numbers
Chapter 4 Removal and replacement procedures
7. To remove the display panel
Component replacement procedures
b. Rotate the top of the display panel downward
Chapter 4 Removal and replacement procedures
8. If it is necessary to replace the display hinges
b. Remove the display hinge covers 2 from atop the hinges
Component replacement procedures
d. Lift the display hinges off the display enclosure
Chapter 4 Removal and replacement procedures
Reverse this procedure to reassemble and install the display assembly
Component replacement procedures
Using Computer Setup
5 Computer Setup BIOS and Advanced System Diagnostics
Windows 7 - Computer Setup BIOS and Advanced System Diagnostics
Starting Computer Setup
Navigating and selecting in Computer Setup
Restoring factory settings in Computer Setup
Chapter 5 Computer Setup BIOS and Advanced System Diagnostics
4. Follow the on-screen instructions
Updating the BIOS
Determining the BIOS version
Downloading a BIOS update
Using Advanced System Diagnostics
Starting Computer Setup
Windows 8 - Computer Setup BIOS and Advanced System Diagnostics
Using Computer Setup
Navigating and selecting in Computer Setup
Restoring factory settings in Computer Setup
Updating the BIOS
Determining the BIOS version
Downloading a BIOS update
SUSE Linux - Computer Setup BIOS and Advanced System Diagnostics
Using Advanced System Diagnostics
Starting Computer Setup
Using Computer Setup
Navigating and selecting in Computer Setup
Updating the BIOS
Restoring factory settings in Computer Setup
Determining the BIOS version
Downloading a BIOS update
Using Advanced System Diagnostics
Dimensions
6 Specifications
Computer specifications
Weight
Pixel resolution
35.6-cm 14.0-in display specifications
Dimensions
Total power consumption
Operating temperature
Hard drive specifications
Dimensions
500-GB
Access times
Solid-state drive specifications
Dimensions
Operating temperature
Access times
mSATA drive specifications
Dimensions
Operating temperature
7 Backup and recovery
Windows 7 - Backup and recovery
Creating recovery media with HP Recovery Disc Creator
Creating recovery media
Backing up your information
2. Select Driver DVD or Windows DVD
1. Select Start All Programs Maintenance Backup and Restore
Performing a system recovery
Using the Windows recovery tools
1. Select Start All Programs Maintenance Backup and Restore
Using f11 recovery tools
4. Select Startup Repair
Windows 8 - Backup and recovery
Using a Windows 7 operating system DVD purchased separately
6. Select Repair your computer
Performing a system recovery
Backing up your information
and Support
Using the Windows recovery tools
Using f11 recovery tools
Using Windows 8 operating system media purchased separately
Using Windows Refresh for quick and easy recovery
Remove everything and reinstall Windows
2. Click Settings
2. Click Settings
Using HP Software Setup
1. Select Computer More Applications Tools Backup Manager Restore
SUSE Linux - Backup and recovery
Creating backups
Backing up your information
1. Select Computer More Applications
USB Recovery option
Restore?
Performing a system recovery
2. Select Computer More applications Tools Create Recovery USB
Remove everything and reinstall SLED
8 Statement of Volatility
h. Select the File menu, then Save Changes and Exit
a. Hard Disk Drive HDD
b. Solid State Drive SSD
power is
Non-volatile memory usage
What is the
Non Volatile
Non Volatile
What is the
power is
Amount
Questions and answers
9 Power cord set requirements
Requirements for all countries
Country/region
Requirements for specific countries and regions
126 Chapter 9 Power cord set requirements
Accredited agency
Battery
10 Recycling
Display
Perform the following steps to disassemble the display assembly
3. Remove the display bezel
128 Chapter 10 Recycling
6. Remove the display panel assembly 2 from the display enclosure
7. Position the display panel assembly upside-down
Display
13. Remove the backlight cover
10. Remove the display panel frame 2 from the display panel
12. Lift the top edge of the backlight cover 2 and swing it outward
14. Position the display panel right-side up
16. Position the display panel upside-down
17. Remove the backlight frame from the display panel
Display
21. Release the LCD panel 3 from the display rear panel
18. Remove the backlight from the backlight frame
19. Disconnect the display panel cable 1 from the LCD panel
23. Remove the LCD panel 24. Recycle the LCD panel and backlight
Index
Page
chipset
Ethernet
flash cache
