HP EliteBook 9470m Notebook PC
Maintenance and Service Guide
Copyright 2012, 2013 Hewlett-Packard Development Company, L.P
Safety warning notice
iv Safety warning notice
Removal and replacement procedures
Table of contents
Product description
External component identification
5 Computer Setup BIOS and Advanced System Diagnostics
7 Backup and recovery
6 Specifications
Statement of Volatility
Power cord set requirements
Recycling
Index
Category
1 Product description
Description
Product Name
Description
Category
Memory
Flash cache
Category
Wireless
Description
Ethernet
Category
Power requirements
Description
Ports
Category
Preinstalled
Description
Operating system
Chapter 1 Product description
Preinstalled with Microsoft Office
Category
Description
Restore media-OS-DVD
Restore media-DR-DVD
Serviceability
Category
Display
2 External component identification
Component
Description
Component
TouchPad
Description
Programs HP HP Webcam
Chapter 2 External component identification
Component
Description
Lights
Component
Description
Buttons and fingerprint reader select models only
NOTE Windows 8 keyboard shown
Chapter 2 External component identification
Component
Security Power Options
Description
Select Start Control Panel System and
Component
Keys - Windows models
Description
esc key
Component
Keys - SUSE Linux models
Description
fn key
available power source has reached a low battery
Front
Component
Description
Regulatory, Safety, and Environmental Notices . To access
Left
Component
Description
Chapter 2 External component identification
Right
Component
Description
Component
Bottom
Description
Support
Releases the battery from the battery bay
Battery release latch
Battery bay and SIM slot
Contains the battery. Supports a wireless subscriber
Service tag and PCID label
Service tag
3 Illustrated parts catalog
Windows 8 models Non-Windows 8 models
PCID label
Computer major components
Computer major components
AC power connector
Touchpad assembly not illustrated
Component
Spare part number
Service cover
RTC battery
Component
Spare part number
Component
19 Solid-state drive includes bracket, connector, and screws
Spare part number
702870-001
Display assembly subcomponents
Display assembly subcomponents
Spare part number
Component
Display bezel
For use on models with a webcam
Mass storage devices
Mass storage devices
Description
Spare part number
Component
Miscellaneous parts
Spare part number
AC adapter
Spare part
Sequential part number listing
Description
number
Spare part
Chapter 3 Illustrated parts catalog
Description
number
Description
Spare part
number
flag
Spare part
Chapter 3 Illustrated parts catalog
Description
number
Spare part
Sequential part number listing
Description
number
Preliminary replacement requirements
4 Removal and replacement procedures
Service considerations
Cables and connectors
Grounding guidelines
Drive handling
Electrostatic discharge damage
Typical electrostatic voltage levels
Relative humidity
Event
Workstation guidelines
Packaging and transporting guidelines
Equipment guidelines
Material
Voltage protection level
Battery
Component replacement procedures
Page
Display assembly components panel, bezel, webcam, microphone
Chapter 4 Removal and replacement procedures
4. If it is necessary to replace the webcam/microphone module
b. Disconnect the cable 2 from the webcam/microphone module
5. If it is necessary to replace the display panel
Component replacement procedures
702871-001 - 35.6-cm 14.0-in, LED, HD, AntiGlare display panel
708771-001 - 35.6-cm 14.0-in, LED, HD+, AntiGlare display panel
Chapter 4 Removal and replacement procedures
Hard drive cover
Hard drive/SSD drive
a. Remove the connector from the hard drive
Reverse this procedure to reassemble and install the hard drive
Component replacement procedures
mSATA drive
Reverse this procedure to install the mSATA drive
Component replacement procedures
2. Remove the drive 2 by pulling it away from the slot at an angle
RTC battery
Service cover
6. Under Step 2 Select a Download, click the BIOS link
Update BIOS before adding memory modules
Memory module
2. Click Support & Drivers Drivers & Software
Reverse this procedure to install a memory module
Component replacement procedures
Remove the memory module
WWAN module
Component replacement procedures
Reverse this procedure to install the WWAN module
WLAN module
Component replacement procedures
Reverse this procedure to install the WLAN module
Keyboard
Release the pointing stick connector 1 and remove the cable
7. Release and disconnect the following connectors and cables
Release the large keyboard connector 3 and remove the cable
Release the small keyboard connector 5 and remove the cable
Chapter 4 Removal and replacement procedures
8. Remove the keyboard Reverse this procedure to install the keyboard
Base enclosure
c. Service cover see Service cover on page
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
Chapter 4 Removal and replacement procedures
e. Base enclosure see Base enclosure on page
Touchpad
c. Service cover see Service cover on page
a. Hard drive cover see Hard drive cover on page
c. Service cover see Service cover on page
Power connector
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
3. Lift the power connector from the computer
2. Disconnect the power connector cable from the system board
4. Remove the power connector
Reverse this procedure to install the power connector
a. Hard drive cover see Hard drive cover on page
c. Service cover see Service cover on page
b. Hard drive see Hard drive/SSD drive on page
d. Keyboard see Keyboard on page
c. Service cover see Service cover on page
System board
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
f. Base enclosure see Base enclosure on page
d. Fan see Fan on page e. Keyboard see Keyboard on page
Memory module see Memory module on page
WWAN module see WWAN module on page
Reverse this procedure to install the system board
Component replacement procedures
3. Lift the left side of the system board up at an angle
d. WLAN module see WLAN module on page
Heat sink
e. WWAN module see WWAN module on page f. Fan see Fan on page
g. Keyboard see Keyboard on page
Reverse this procedure to install the heat sink
Component replacement procedures
2. Remove the heat sink
e. Base enclosure see Base enclosure on page f. Fan see Fan on page
Speaker assembly
g. System board see System board on page
c. Service cover see Service cover on page
c. Service cover see Service cover on page
Smart card board
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
Reverse the removal procedures to install the smart card board
Chapter 4 Removal and replacement procedures
Remove the smart card board
c. Service cover see Service cover on page
Fingerprint reader board
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
c. Service cover see Service cover on page
Display assembly
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
5. Remove the display assembly from the top cover
NOTE Be sure to support the display when removing the screws
Component replacement procedures
2. Release the display panel cable from the routing channel
Chapter 4 Removal and replacement procedures
Display panels are available using the following spare part numbers
6. To remove the display bezel
7. To remove the display panel
b. Rotate the top of the display panel downward
Component replacement procedures
Chapter 4 Removal and replacement procedures
8. If it is necessary to replace the display hinges
b. Remove the display hinge covers 2 from atop the hinges
d. Lift the display hinges off the display enclosure
Component replacement procedures
Chapter 4 Removal and replacement procedures
Component replacement procedures
Reverse this procedure to reassemble and install the display assembly
Windows 7 - Computer Setup BIOS and Advanced System Diagnostics
5 Computer Setup BIOS and Advanced System Diagnostics
Using Computer Setup
Starting Computer Setup
Restoring factory settings in Computer Setup
Navigating and selecting in Computer Setup
4. Follow the on-screen instructions
Chapter 5 Computer Setup BIOS and Advanced System Diagnostics
Determining the BIOS version
Updating the BIOS
Downloading a BIOS update
Using Advanced System Diagnostics
Using Computer Setup
Windows 8 - Computer Setup BIOS and Advanced System Diagnostics
Starting Computer Setup
Navigating and selecting in Computer Setup
Restoring factory settings in Computer Setup
Determining the BIOS version
Updating the BIOS
Downloading a BIOS update
Using Advanced System Diagnostics
SUSE Linux - Computer Setup BIOS and Advanced System Diagnostics
Starting Computer Setup
Using Computer Setup
Navigating and selecting in Computer Setup
Restoring factory settings in Computer Setup
Updating the BIOS
Downloading a BIOS update
Determining the BIOS version
Using Advanced System Diagnostics
Computer specifications
6 Specifications
Dimensions
Weight
Dimensions
35.6-cm 14.0-in display specifications
Pixel resolution
Total power consumption
Dimensions
Hard drive specifications
500-GB
320-GB
Dimensions
Solid-state drive specifications
Access times
180-GB
Dimensions
mSATA drive specifications
Access times
24-GB
7 Backup and recovery
Windows 7 - Backup and recovery
Creating recovery media with HP Recovery Disc Creator
Creating recovery media
Backing up your information
2. Select Driver DVD or Windows DVD
Using the Windows recovery tools
Performing a system recovery
1. Select Start All Programs Maintenance Backup and Restore
1. Select Start All Programs Maintenance Backup and Restore
4. Select Startup Repair
Using f11 recovery tools
Windows 8 - Backup and recovery
Using a Windows 7 operating system DVD purchased separately
6. Select Repair your computer
Backing up your information
Performing a system recovery
and Support
Using the Windows recovery tools
Using f11 recovery tools
Using Windows Refresh for quick and easy recovery
Using Windows 8 operating system media purchased separately
Remove everything and reinstall Windows
2. Click Settings
2. Click Settings
Using HP Software Setup
Creating backups
SUSE Linux - Backup and recovery
1. Select Computer More Applications Tools Backup Manager Restore
Backing up your information
Restore?
USB Recovery option
1. Select Computer More Applications
Performing a system recovery
2. Select Computer More applications Tools Create Recovery USB
Remove everything and reinstall SLED
8 Statement of Volatility
h. Select the File menu, then Save Changes and Exit
a. Hard Disk Drive HDD
b. Solid State Drive SSD
What is the
Non-volatile memory usage
power is
Non Volatile
power is
What is the
Non Volatile
Amount
Questions and answers
Requirements for all countries
9 Power cord set requirements
126 Chapter 9 Power cord set requirements
Requirements for specific countries and regions
Country/region
Accredited agency
Battery
10 Recycling
Display
Perform the following steps to disassemble the display assembly
3. Remove the display bezel
128 Chapter 10 Recycling
6. Remove the display panel assembly 2 from the display enclosure
7. Position the display panel assembly upside-down
Display
12. Lift the top edge of the backlight cover 2 and swing it outward
10. Remove the display panel frame 2 from the display panel
13. Remove the backlight cover
14. Position the display panel right-side up
16. Position the display panel upside-down
17. Remove the backlight frame from the display panel
Display
19. Disconnect the display panel cable 1 from the LCD panel
18. Remove the backlight from the backlight frame
21. Release the LCD panel 3 from the display rear panel
23. Remove the LCD panel 24. Recycle the LCD panel and backlight
Index
Page
chipset
Ethernet
flash cache
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.