Maintenance and Service Guide
HP EliteBook 9470m Notebook PC
Copyright 2012, 2013 Hewlett-Packard Development Company, L.P
Safety warning notice
iv Safety warning notice
Table of contents
Removal and replacement procedures
Product description
External component identification
5 Computer Setup BIOS and Advanced System Diagnostics
6 Specifications
7 Backup and recovery
Power cord set requirements
Statement of Volatility
Recycling
Index
1 Product description
Category
Description
Product Name
Category
Description
Memory
Flash cache
Wireless
Category
Description
Ethernet
Power requirements
Category
Description
Ports
Preinstalled
Category
Description
Operating system
Preinstalled with Microsoft Office
Chapter 1 Product description
Category
Description
Restore media-DR-DVD
Restore media-OS-DVD
Serviceability
Category
2 External component identification
Display
Component
Description
TouchPad
Component
Description
Programs HP HP Webcam
Component
Chapter 2 External component identification
Description
Component
Lights
Description
NOTE Windows 8 keyboard shown
Buttons and fingerprint reader select models only
Chapter 2 External component identification
Security Power Options
Component
Description
Select Start Control Panel System and
Keys - Windows models
Component
Description
esc key
Keys - SUSE Linux models
Component
Description
fn key
Front
available power source has reached a low battery
Component
Description
Left
Regulatory, Safety, and Environmental Notices . To access
Component
Description
Right
Chapter 2 External component identification
Component
Description
Bottom
Component
Description
Support
Battery release latch
Releases the battery from the battery bay
Battery bay and SIM slot
Contains the battery. Supports a wireless subscriber
Service tag
Service tag and PCID label
3 Illustrated parts catalog
PCID label
Windows 8 models Non-Windows 8 models
Computer major components
Computer major components
Touchpad assembly not illustrated
AC power connector
Component
Spare part number
RTC battery
Service cover
Component
Spare part number
19 Solid-state drive includes bracket, connector, and screws
Component
Spare part number
702870-001
Display assembly subcomponents
Display assembly subcomponents
Component
Spare part number
Display bezel
For use on models with a webcam
Mass storage devices
Mass storage devices
Description
Spare part number
Miscellaneous parts
Component
Spare part number
AC adapter
Sequential part number listing
Spare part
Description
number
Chapter 3 Illustrated parts catalog
Spare part
Description
number
Spare part
Description
number
flag
Chapter 3 Illustrated parts catalog
Spare part
Description
number
Sequential part number listing
Spare part
Description
number
4 Removal and replacement procedures
Preliminary replacement requirements
Service considerations
Cables and connectors
Drive handling
Grounding guidelines
Electrostatic discharge damage
Relative humidity
Typical electrostatic voltage levels
Event
Packaging and transporting guidelines
Workstation guidelines
Material
Equipment guidelines
Voltage protection level
Component replacement procedures
Battery
Page
Display assembly components panel, bezel, webcam, microphone
4. If it is necessary to replace the webcam/microphone module
Chapter 4 Removal and replacement procedures
b. Disconnect the cable 2 from the webcam/microphone module
Component replacement procedures
5. If it is necessary to replace the display panel
702871-001 - 35.6-cm 14.0-in, LED, HD, AntiGlare display panel
708771-001 - 35.6-cm 14.0-in, LED, HD+, AntiGlare display panel
Chapter 4 Removal and replacement procedures
Hard drive cover
Hard drive/SSD drive
Reverse this procedure to reassemble and install the hard drive
a. Remove the connector from the hard drive
Component replacement procedures
mSATA drive
Component replacement procedures
Reverse this procedure to install the mSATA drive
2. Remove the drive 2 by pulling it away from the slot at an angle
RTC battery
Service cover
Update BIOS before adding memory modules
6. Under Step 2 Select a Download, click the BIOS link
Memory module
2. Click Support & Drivers Drivers & Software
Component replacement procedures
Reverse this procedure to install a memory module
Remove the memory module
WWAN module
Reverse this procedure to install the WWAN module
Component replacement procedures
WLAN module
Reverse this procedure to install the WLAN module
Component replacement procedures
Keyboard
7. Release and disconnect the following connectors and cables
Release the pointing stick connector 1 and remove the cable
Release the large keyboard connector 3 and remove the cable
Release the small keyboard connector 5 and remove the cable
8. Remove the keyboard Reverse this procedure to install the keyboard
Chapter 4 Removal and replacement procedures
c. Service cover see Service cover on page
Base enclosure
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
Chapter 4 Removal and replacement procedures
Touchpad
e. Base enclosure see Base enclosure on page
c. Service cover see Service cover on page
a. Hard drive cover see Hard drive cover on page
Power connector
c. Service cover see Service cover on page
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
2. Disconnect the power connector cable from the system board
3. Lift the power connector from the computer
4. Remove the power connector
Reverse this procedure to install the power connector
c. Service cover see Service cover on page
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
d. Keyboard see Keyboard on page
System board
c. Service cover see Service cover on page
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
d. Fan see Fan on page e. Keyboard see Keyboard on page
f. Base enclosure see Base enclosure on page
Memory module see Memory module on page
WWAN module see WWAN module on page
Component replacement procedures
Reverse this procedure to install the system board
3. Lift the left side of the system board up at an angle
Heat sink
d. WLAN module see WLAN module on page
e. WWAN module see WWAN module on page f. Fan see Fan on page
g. Keyboard see Keyboard on page
Component replacement procedures
Reverse this procedure to install the heat sink
2. Remove the heat sink
Speaker assembly
e. Base enclosure see Base enclosure on page f. Fan see Fan on page
g. System board see System board on page
c. Service cover see Service cover on page
Smart card board
c. Service cover see Service cover on page
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
Chapter 4 Removal and replacement procedures
Reverse the removal procedures to install the smart card board
Remove the smart card board
Fingerprint reader board
c. Service cover see Service cover on page
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
Display assembly
c. Service cover see Service cover on page
a. Hard drive cover see Hard drive cover on page
b. Hard drive see Hard drive/SSD drive on page
NOTE Be sure to support the display when removing the screws
5. Remove the display assembly from the top cover
Component replacement procedures
2. Release the display panel cable from the routing channel
Display panels are available using the following spare part numbers
Chapter 4 Removal and replacement procedures
6. To remove the display bezel
7. To remove the display panel
Component replacement procedures
b. Rotate the top of the display panel downward
8. If it is necessary to replace the display hinges
Chapter 4 Removal and replacement procedures
b. Remove the display hinge covers 2 from atop the hinges
Component replacement procedures
d. Lift the display hinges off the display enclosure
Chapter 4 Removal and replacement procedures
Reverse this procedure to reassemble and install the display assembly
Component replacement procedures
5 Computer Setup BIOS and Advanced System Diagnostics
Windows 7 - Computer Setup BIOS and Advanced System Diagnostics
Using Computer Setup
Starting Computer Setup
Navigating and selecting in Computer Setup
Restoring factory settings in Computer Setup
Chapter 5 Computer Setup BIOS and Advanced System Diagnostics
4. Follow the on-screen instructions
Updating the BIOS
Determining the BIOS version
Downloading a BIOS update
Using Advanced System Diagnostics
Windows 8 - Computer Setup BIOS and Advanced System Diagnostics
Using Computer Setup
Starting Computer Setup
Navigating and selecting in Computer Setup
Restoring factory settings in Computer Setup
Updating the BIOS
Determining the BIOS version
Downloading a BIOS update
SUSE Linux - Computer Setup BIOS and Advanced System Diagnostics
Using Advanced System Diagnostics
Using Computer Setup
Starting Computer Setup
Navigating and selecting in Computer Setup
Updating the BIOS
Restoring factory settings in Computer Setup
Determining the BIOS version
Downloading a BIOS update
Using Advanced System Diagnostics
6 Specifications
Computer specifications
Dimensions
Weight
35.6-cm 14.0-in display specifications
Dimensions
Pixel resolution
Total power consumption
Hard drive specifications
Dimensions
Operating temperature
500-GB
Solid-state drive specifications
Dimensions
Access times
Operating temperature
mSATA drive specifications
Dimensions
Access times
Operating temperature
Windows 7 - Backup and recovery
7 Backup and recovery
Creating recovery media with HP Recovery Disc Creator
Backing up your information
Creating recovery media
2. Select Driver DVD or Windows DVD
Performing a system recovery
Using the Windows recovery tools
1. Select Start All Programs Maintenance Backup and Restore
1. Select Start All Programs Maintenance Backup and Restore
Using f11 recovery tools
4. Select Startup Repair
Using a Windows 7 operating system DVD purchased separately
Windows 8 - Backup and recovery
6. Select Repair your computer
Performing a system recovery
Backing up your information
Using the Windows recovery tools
and Support
Using f11 recovery tools
Using Windows 8 operating system media purchased separately
Using Windows Refresh for quick and easy recovery
2. Click Settings
Remove everything and reinstall Windows
2. Click Settings
Using HP Software Setup
SUSE Linux - Backup and recovery
Creating backups
1. Select Computer More Applications Tools Backup Manager Restore
Backing up your information
USB Recovery option
Restore?
1. Select Computer More Applications
Performing a system recovery
2. Select Computer More applications Tools Create Recovery USB
Remove everything and reinstall SLED
8 Statement of Volatility
a. Hard Disk Drive HDD
h. Select the File menu, then Save Changes and Exit
b. Solid State Drive SSD
Non-volatile memory usage
What is the
power is
Non Volatile
What is the
power is
Non Volatile
Amount
Questions and answers
9 Power cord set requirements
Requirements for all countries
Requirements for specific countries and regions
126 Chapter 9 Power cord set requirements
Country/region
Accredited agency
10 Recycling
Battery
Display
3. Remove the display bezel
Perform the following steps to disassemble the display assembly
128 Chapter 10 Recycling
7. Position the display panel assembly upside-down
6. Remove the display panel assembly 2 from the display enclosure
Display
10. Remove the display panel frame 2 from the display panel
12. Lift the top edge of the backlight cover 2 and swing it outward
13. Remove the backlight cover
14. Position the display panel right-side up
17. Remove the backlight frame from the display panel
16. Position the display panel upside-down
Display
18. Remove the backlight from the backlight frame
19. Disconnect the display panel cable 1 from the LCD panel
21. Release the LCD panel 3 from the display rear panel
23. Remove the LCD panel 24. Recycle the LCD panel and backlight
Index
Page
Ethernet
chipset
flash cache
