Troubleshooting
Chapter 13
Product messagesThe following is a list of
•Product might not be correctly installed
•Product could not find available scan destinations
•Required software component was not found or was incorrectly installed
•Error occurred while communicating with the product
•Missing HP Photosmart Software
Carriage jam
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Clear the paper jam from the rear door
•Solution 2: Clear the paper jam from the front
•Solution 3: Make sure the print carriage can move freely
•Solution 4: Verify that the product is properly connected to a power source
•Solution 5: Print a
Solution 1: Clear the paper jam from the rear door
Solution: Clear the paper jam from the rear door. For more information, see:
“Clear paper jams” on page 98 Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
144 Troubleshooting