Solution 2 Clean the print cartridge contacts | HP C4435, C4485

4.Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the copper- colored contacts or ink nozzles.

Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket.

6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridge were installed incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Clean the print cartridge contacts

Solution: Clean the print cartridge contacts.

Troubleshooting

Errors 211

Image 214

HP C4435, C4485, C4472, C4440 manual Solution 2 Clean the print cartridge contacts

Contents

Windows Help HP Photosmart C4400 All-in- One series Page Contents Maintain the HP All-in-One TroubleshootingHP warranty and support Technical information HP Photosmart C4400 All-in- One series Help OneHP Photosmart seriesC4400 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel buttons One overview Menu overview Default MenuSettings Menu Use the HP Photosmart Software One overview Setup Guide Find more information Find more information How do I? How do Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharing Connection information Load originals Load originals and load paperTo load an original on the glass To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Additional papers to avoid when copyingLoad paper Load full-size paper or small-size photo paper To load full-size paper To load small-size photo paper in the input tray Related topics Load index cards To load index cards in the input tray Load envelopes To load envelopes Load other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from a software application Print from your computerTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print job To create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tab Perform special print jobs Print a borderless image Print a photo on photo paper To print a borderless image To print a photo on photo paper Off applies no HP Real Life Technologies to the image Print using Maximum dpi To print in Maximum dpi mode Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet Left-edge binding for left-to-right languages To print multiple pages on a single sheet Print a multiple-page document in reverse orderTo print a multiple-page document in reverse order Reverse an image for iron-on transfers To reverse an image for iron-on transfers To print on transparencies Print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster To stop a print job from the product Stop a print jobTo print a Web To stop a print job from the computer Print Use the photo features Insert a memory card To insert a memory card Print photosPrint small-size photos To print one or more small-size photos Print enlargements Press SettingsTo print an enlargement of a photo Print camera-selected Dpof photos Print photos from the HP Photosmart SoftwareTo print photos Save photos to your computer Edit photos using your computerTo print camera-selected photos using the Dpof standard To save photos Share photos with friends and relatives To share photos Make a copy Use the copy featuresTo make a copy from the control panel Change the copy settings for the current job Make multiple copies of the same original Change copy speed or quality To change the copy quality Perform special copy jobs Make a borderless copy of a photo Perform special copy jobs Resize an original to fit onto letter or A4 paper To resize a document from the control panel Stop copying To stop copying Use the copy features Make reprints of your photos Use the scan featuresTo reprint an original photo Scan an image or document Edit a scanned image To scan to a computer Stop scanning Edit a scanned documentTo stop scanning Clean the glass Clean the HP All-in-OneClean the exterior Maintain the HP All-in-One To clean the glass Clean the lid backingTo clean the lid backing Work with print cartridges Print a self-test reportTo print a self-test report Handle the print cartridges Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One One Use a photo print cartridge Use the print cartridge protector Remove ink from your skin and clothing Surface Remedy Ink-backup mode output Ink-backup modeAdvanced print cartridge maintenance Exit ink-backup mode To align newly installed print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Maintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Turn off the HP All-in-One Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme file Solution Product will not turn on Solution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print To uninstall the software and reset the product To start the installation from a Windows computerReceived a message that an Unknown Error has occurred Minimum System Checks screen appears To uninstall the software completely Click Selective Startup To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message again Red X appears on the USB connect prompt To install the softwareTo retry the USB connection To uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Paper jams Clear paper jams Information on paperTo clear a paper jam from the rear door Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settings Solution 6 Clean or replace the print catridges Ink is not filling the text or graphics completely Solution 1 Check the print settings Solution 2 Check the paper type Solution 4 Check the print catridges Solution 5 Replace the print cartridge Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 5 Check the print catridges Solution 4 Clean the print cartridge nozzlesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 4 Clean the glass Clean the lid backing on Clean the glass on Printouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts have vertical streaks Solution 3 Ensure that the rear door is securely installed Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paper Solution 3 Clean the rollers Solution 2 Check the print settingsTo clean the rollers Solution 2 Align the print cartridges Solution 4 Contact HP support for serviceSolution 1 Use TrueType or OpenType fonts Text edges are jagged Solution 1 Load the stack of envelopes correctly Print troubleshootingEnvelopes print incorrectly Solution 1 Turn on the product Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Product is not responding Solution 4 Check the printer driver status Solution 2 Load paper in the input traySolution 3 Select the correct printer To check the printer driver status Solution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 1 Reset the product Solution 10 Reset the productProduct prints meaningless characters Nothing happens when I try to print Solution 2 Print a previously saved version of the document Solution 4 Check the printer driver status Print troubleshooting 123 Margins are not printing as expected Solution 1 Check the printer marginsPages in my document came out in the wrong order Solution 2 Verify the paper size setting To check your margin settingsSolution 3 Load the stack of paper correctly Solution 1 Check the margin settings Text or graphics are cut off at the edge Solution 4 Try printing with borders Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layout Solution 3 Check the print cartridge Blank page came out while printing Memory card troubleshooting My memory card no longer works in my digital camera Solution 1 Remove and reinsert the memory cardOn button is blinking Photo light next to the memory card slots is blinking Solution 1 Insert the memory card properly Solution 2 Remove the additional memory cardProduct does not read the memory card Solution 1 Install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera To install the product software Solution 2 Turn on the product Solution 3 Turn on the computer Nothing happens when I try to copy Copy troubleshootingSolution 2 Place the original correctly on the glass Solution 5 Clear the paper jam Parts of the original do not appear or are cut off Solution 1 Scan, enlarge, and then print a copy Resize to Fit is not working as expected Solution 3 Wipe the glass and the back of the document lid Image is cropped when I make a borderless copySolution 1 Use Resize to Fit to enlarge the photo Borderless copy has white space around the edges Solution 1 Scan, resize, and print the imageSolution 2 Use photo paper to make borderless copies Printout is blank Scan fails Scan troubleshootingSolution 1 Turn on your computer Scan halts Solution 4 Start the HP Photosmart software Solution 3 Install the HP Photosmart softwareScan fails because of insufficient computer memory Scanned image has incorrect page layout Scanned image is blankScanned image is incorrectly cropped Scanned image shows dotted lines instead of text Solution 3 Select the correct OCR language Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Text is incorrect or missing Solution 1 Turn on the computer ErrorsScan feature does not work Solution 2 Check the cables Product messages Solution 1 Clear the paper jam from the rear doorCarriage jam Solution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freely Plug the power cord directly into a power outlet Solution 6 Reset the product Solution 5 Print a self-test reportTo reset the product Solution 7 Contact HP support for service Solution 1 Clear the paper jam Mechanism errorCarriage blocked Memory is full Door openFirmware revision mismatch Scanner failure Scan errors Solution 1 Verify if the software is installed correctly Solution 2 Refresh the Windows Device Manager To refresh the Windows Device Manager Cause The Digital Imaging Monitor was not running To check that the Digital Imaging Monitor is runningTo check the status of the product Solution 5 Check the power supply To check the power supply To check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIA Solution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceComputer Management screen appears Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controller To check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print To print a test Solution 1 Print a testSolution 2 Clear the print queue To clear the print queue Solution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cable To verify that the product is set as the default printer To verify the print driver To check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manually To verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from Notepad Product might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection To uninstall and reinstall the product Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product Double-clickAdd/Remove Programs Select Click here to restart later Product was not found Troubleshooting To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinations Select Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software To install the HP Photosmart Software File messages Error reading or writing the fileUnreadable files. NN files could not be read Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not found General user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File corrupted Borderless printing error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Memory card error Disconnected Solution 2 Push the memory card all the way forwardCard access error Out of disk space Card is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully inserted Paper upside down Paper orientation errorPaper messages Cannot load paper from input tray Solution 3 Check the print settings Solution 1 Replace the rear doorSolution 2 Make sure the paper is loaded correctly Out of paper Solution 5 Clean the rollers Paper jam or misfeed Paper mismatch Power and connection messagesWrong paper width Product not found Communication test failed Improper shutdown Solution 2 Connect the product to the computerTwo-way communication lost Print cartridge messages Low on ink Carriage stall Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Need alignment or alignment failed Troubleshooting Solution 5 Print cartridge might be defective Solution 3 Check if print cartridges are fully insertedSolution 4 Align newly installed print cartridges Print cartridges incorrectly installed To make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridges Solution 4 Contact HP support Solution 3 Remove and reinsert the print cartridgesPrinting in ink-backup mode Solution 1 Reinsert the print cartridges Print cartridges missing or not detected Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridges Print cartridge is not intended for use in this product Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts General printer error Previously used genuine HP cartridge installedOriginal HP ink has been depleted HP warranty and support Warranty Before you call HP customer support Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Prepare the product for shipment HP warranty and support Specifications Technical information Environmental product stewardship program Plastics Material safety data sheetsPaper use Recycling program Technical information Environmental product stewardship program 231 Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany Regulatory notices 235 Chapter Symbols/Numerics Index 238 239 240