Windows Help
HP Photosmart C4400 All-in- One series
Page
Contents
Troubleshooting
HP warranty and support
Maintain the HP All-in-One
Technical information
HP Photosmart C4400 All-in- One series Help
OneHP Photosmart seriesC4400 HelpAll-
HP All-in-One overview
HP All-in-One at a glance
Control panel buttons
One overview
Default Menu
Settings Menu
Menu overview
Use the HP Photosmart Software
One overview
Setup Guide
Find more information
Find more information
How do I?
How do
To enable printer sharing on a Windows computer
Connection information
Supported connection types
Use printer sharing
Connection information
Load originals and load paper
Load originals
To load an original on the glass
To load a thick publication on the glass
Choose papers for printing and copying
Recommended papers for printing and copying
Recommended papers for printing only
Additional papers to avoid when copying
Load paper
Papers to avoid
Load full-size paper or small-size photo paper
To load full-size paper
To load small-size photo paper in the input tray
Related topics
Load index cards
To load index cards in the input tray
Load envelopes
To load envelopes
Load other types of paper
Avoid paper jams
Clear paper jams on
Load originals and load paper
Print from your computer
Print from a software application
To print from a software application
Make the HP All-in-One the default printer
Change the print settings for the current job
Set the paper size
To set the paper size
View the print resolution
Set the paper type for printing
To set the paper type for printing
To view the print resolution
Change the print speed or quality
Change the page orientation
To select a print speed or quality
Scale the document size
Change the saturation, brightness, or color tone
Preview your print job
Change the default print settings
To change the default print settings
Printing shortcuts
To preview your print job
Create printing shortcuts
Delete printing shortcuts
To create a printing shortcut
Click the Printing Shortcuts tab
Perform special print jobs
Print a borderless image
Print a photo on photo paper
To print a borderless image
To print a photo on photo paper
Off applies no HP Real Life Technologies to the image
Print using Maximum dpi
To print in Maximum dpi mode
Print on both sides
To print on both sides
Print a multiple-page document as a booklet
To print a multiple-page document as a booklet
Print multiple pages on a single sheet
Left-edge binding for left-to-right languages
Print a multiple-page document in reverse order
To print multiple pages on a single sheet
To print a multiple-page document in reverse order
Reverse an image for iron-on transfers
To reverse an image for iron-on transfers
Print on transparencies
Print a group of addresses on labels or envelopes
To print on transparencies
To print a group of addresses on labels or envelopes
Expand Document Options, and then expand Printer Features
Print a poster
Print a Web
To print a poster
Stop a print job
To print a Web
To stop a print job from the product
To stop a print job from the computer
Print
Use the photo features
Insert a memory card
Print photos
Print small-size photos
To insert a memory card
To print one or more small-size photos
Press Settings
Print enlargements
To print an enlargement of a photo
Print photos from the HP Photosmart Software
Print camera-selected Dpof photos
To print photos
Edit photos using your computer
To print camera-selected photos using the Dpof standard
Save photos to your computer
To save photos
Share photos with friends and relatives
To share photos
Use the copy features
Make a copy
To make a copy from the control panel
Change the copy settings for the current job
Make multiple copies of the same original
Change copy speed or quality
To change the copy quality
Perform special copy jobs
Make a borderless copy of a photo
Perform special copy jobs
Resize an original to fit onto letter or A4 paper
To resize a document from the control panel
Stop copying
To stop copying
Use the copy features
Use the scan features
Make reprints of your photos
To reprint an original photo
Scan an image or document
Edit a scanned image
To scan to a computer
Edit a scanned document
Stop scanning
To stop scanning
Clean the HP All-in-One
Clean the exterior
Clean the glass
Maintain the HP All-in-One
Clean the lid backing
To clean the glass
To clean the lid backing
Print a self-test report
Work with print cartridges
To print a self-test report
Handle the print cartridges
Check the estimated ink levels
Replace the print cartridges
To check the ink levels from the HP Photosmart Software
Printer Toolbox appears Click the Estimated Ink Level tab
Choose the right cartridge combination
To replace the print cartridges
Maintain the HP All-in-One
One
Use a photo print cartridge
Use the print cartridge protector
Remove ink from your skin and clothing
Surface Remedy
Ink-backup mode
Advanced print cartridge maintenance
Ink-backup mode output
Exit ink-backup mode
To align newly installed print cartridges
Align the print cartridges
Clean the print cartridges
Clean the print cartridge contacts
To clean the print cartridge contacts
Maintain the HP All-in-One
Clean the area around the ink nozzles
To clean the area around the ink nozzles
Turn off the HP All-in-One
Shop for ink supplies
To order print cartridges from your desktop
Shop for ink supplies
Troubleshooting
Setup troubleshooting
Troubleshooting common setup issues
View the Readme file
Solution
Product will not turn on
Solution 2 Reset the product
Solution 3 Press the On button more slowly
Solution 4 Contact HP to replace the power supply
Solution 5 Contact HP support for service
After setting up the product, it does not print
To start the installation from a Windows computer
Received a message that an Unknown Error has occurred
To uninstall the software and reset the product
Minimum System Checks screen appears
To uninstall the software completely
To run the Disk Cleanup utility
More information about the Disk Cleanup utility
Click Selective Startup
Click the check box next to Do not show this message again
To install the software
Red X appears on the USB connect prompt
To retry the USB connection
Uninstall and reinstall the software
To uninstall and reinstall the software
Registration screen does not appear
Paper jams
Information on paper
Clear paper jams
To clear a paper jam from the rear door
Print quality troubleshooting
Wrong, inaccurate, or bleeding colors
Solution 3 Check the paper type
Solution 4 Check to see if the product is in ink-backup mode
Solution 5 Check the print settings
Solution 6 Clean or replace the print catridges
Ink is not filling the text or graphics completely
Solution 1 Check the print settings
Solution 2 Check the paper type
Solution 4 Check the print catridges
Solution 5 Replace the print cartridge
Solution 1 Check the paper type
Solution 2 Use a higher print quality setting
Solution 3 Rotate the image
Solution 1 Make sure the paper is loaded correctly
Printouts have horizontal streaks or lines
Solution 4 Clean the print cartridge nozzles
Solution 5 Check the print catridges
Solution 6 Replace the print cartridge
Printouts are faded or have dull colors
Solution 4 Clean the glass
Clean the lid backing on Clean the glass on
Printouts seem blurry or fuzzy
Solution 2 Use a higher quality image
Solution 3 Print the image in a smaller size
Printouts have vertical streaks
Solution 2 Make sure only one type of paper is loaded
Solution 3 Ensure that the rear door is securely installed
Printouts are slanted or skewed
Solution 1 Print on a page of plain paper
To remove excess ink using plain paper
Solution 2 Wait while the ink dries
Ink streaks on the back of the paper
Solution 2 Check the print settings
Solution 3 Clean the rollers
To clean the rollers
Solution 4 Contact HP support for service
Solution 1 Use TrueType or OpenType fonts
Solution 2 Align the print cartridges
Text edges are jagged
Print troubleshooting
Solution 1 Load the stack of envelopes correctly
Envelopes print incorrectly
Solution 2 Check the envelope type
Solution 3 Tuck the flaps to avoid paper jams
Solution 1 Turn on the product
Product is not responding
Solution 2 Load paper in the input tray
Solution 3 Select the correct printer
Solution 4 Check the printer driver status
To check the printer driver status
Solution 6 Remove all cancelled print jobs from the queue
Solution 7 Clear the paper jam
Solution 8 Make sure the print carriage can move freely
Solution 10 Reset the product
Solution 1 Reset the product
Product prints meaningless characters
Nothing happens when I try to print
Solution 2 Print a previously saved version of the document
Solution 4 Check the printer driver status
Print troubleshooting 123
Solution 1 Check the printer margins
Margins are not printing as expected
Pages in my document came out in the wrong order
To check your margin settings
Solution 2 Verify the paper size setting
Solution 3 Load the stack of paper correctly
Solution 1 Check the margin settings
Text or graphics are cut off at the edge
Solution 2 Check the layout of the document
Solution 3 Load the stack of papers correctly
Solution 4 Try printing with borders
To preview the print layout
Solution 3 Check the print cartridge
Blank page came out while printing
Memory card troubleshooting
Solution 1 Remove and reinsert the memory card
On button is blinking
My memory card no longer works in my digital camera
Photo light next to the memory card slots is blinking
Solution 2 Remove the additional memory card
Solution 1 Insert the memory card properly
Product does not read the memory card
Solution 3 Remove the additional memory card
Solution 4 Reformat the memory card in your digital camera
Solution 1 Install the product software
To install the product software
Solution 2 Turn on the product
Solution 3 Turn on the computer
Copy troubleshooting
Nothing happens when I try to copy
Solution 2 Place the original correctly on the glass
Solution 5 Clear the paper jam
Parts of the original do not appear or are cut off
Solution 1 Scan, enlarge, and then print a copy
Resize to Fit is not working as expected
Image is cropped when I make a borderless copy
Solution 3 Wipe the glass and the back of the document lid
Solution 1 Use Resize to Fit to enlarge the photo
Solution 1 Scan, resize, and print the image
Solution 2 Use photo paper to make borderless copies
Borderless copy has white space around the edges
Printout is blank
Scan troubleshooting
Solution 1 Turn on your computer
Scan fails
Scan halts
Solution 3 Install the HP Photosmart software
Solution 4 Start the HP Photosmart software
Scan fails because of insufficient computer memory
Scanned image is blank
Scanned image is incorrectly cropped
Scanned image has incorrect page layout
Scanned image shows dotted lines instead of text
Solution 1 Adjust the brightness in the software
Solution 2 Clean the glass and lid
Solution 3 Select the correct OCR language
Text is incorrect or missing
Errors
Scan feature does not work
Solution 1 Turn on the computer
Solution 2 Check the cables
Solution 1 Clear the paper jam from the rear door
Product messages
Carriage jam
Solution 2 Clear the paper jam from the front
Solution 3 Make sure the print carriage can move freely
Plug the power cord directly into a power outlet
Solution 5 Print a self-test report
Solution 6 Reset the product
To reset the product
Solution 7 Contact HP support for service
Mechanism error
Solution 1 Clear the paper jam
Carriage blocked
Door open
Firmware revision mismatch
Memory is full
Scanner failure
Scan errors
Solution 1 Verify if the software is installed correctly
Solution 2 Refresh the Windows Device Manager
To refresh the Windows Device Manager
To check that the Digital Imaging Monitor is running
Cause The Digital Imaging Monitor was not running
To check the status of the product
Solution 5 Check the power supply
To check the power supply
To check the USB connection
Solution 7 Try scanning with Windows Image Acquisition WIA
To scan using WIA
Solution 8 Disable the Lexbces service
To restart the service
On the General tab, in the Service status area, click Start
Computer Management screen appears
Solution 9 Run the Scan Diagnostic Utility
Solution 11 Check the USB chipset and controller
To check the USB chipset and controller
Turn on the product
More information about using a USB hub
Solution 12 Uninstall and then reinstall the software
Click Selective Startup
Unable to print
Solution 1 Print a test
Solution 2 Clear the print queue
To print a test
To clear the print queue
Solution 3 Disconnect and reconnect the USB cable
To disconnect and reconnect the USB cable
To verify that the product is set as the default printer
To verify the print driver
Solution 5 Check if the printer is paused or offline
Solution 6 Clear the print queue manually
To check if the printer is paused or offline
To clear the print queue manually
Solution 7 Stop and restart the print spooler
To stop and restart the print spooler
To verify the software application
To print from Notepad
Product might not be correctly installed
Solution 2 Check the power cord and USB cable
To check the USB connection
Solution 3 Restart the computer
Solution 4 Uninstall and reinstall the product
To uninstall and reinstall the product
Double-clickAdd/Remove Programs
Select Click here to restart later
Product was not found
Troubleshooting
To check the USB connection
Solution 3 Restart the computer
Solution 1 Restart the computer
Product could not find available scan destinations
Select Click here to restart later
Error occurred while communicating with the product
Solution 1 Reset the product
To check the USB connection
Solution 3 Restart the computer
Solution 6 Contact HP support for service
Missing HP Photosmart Software
Solution 1 Install the HP Photosmart Software
To install the HP Photosmart Software
Error reading or writing the file
File messages
Unreadable files. NN files could not be read
Solution 1 Reinsert the memory card
Solution 2 Print photos from the computer
Photos not found
File not found
Solution 1 Reinsert the memory card in the product
Solution 2 Reformat the memory card in your digital camera
General user messages
File corrupted
Solution 1 Close some applications or restart your computer
Solution 2 Empty the Recycle Bin on your desktop
Borderless printing error
Memory card error
Solution 2 Push the memory card all the way forward
Card access error
Disconnected
Out of disk space
Use only one card at a time
Card is inserted incorrectly
Card is damaged
Card is not fully inserted
Paper orientation error
Paper messages
Paper upside down
Cannot load paper from input tray
Solution 1 Replace the rear door
Solution 2 Make sure the paper is loaded correctly
Solution 3 Check the print settings
Out of paper
Solution 5 Clean the rollers
Paper jam or misfeed
Power and connection messages
Paper mismatch
Wrong paper width
Product not found
Communication test failed
Solution 2 Connect the product to the computer
Improper shutdown
Two-way communication lost
Print cartridge messages
Low on ink
Carriage stall
Solution 3 Make sure the print carriage can move freely
Solution 5 Print a self-test report
Need alignment or alignment failed
Troubleshooting
Solution 3 Check if print cartridges are fully inserted
Solution 4 Align newly installed print cartridges
Solution 5 Print cartridge might be defective
Print cartridges incorrectly installed
To make sure the print cartridges are installed correctly
Non-HP cartridges installed
Solution 1 Insert the print cartridges
Solution 2 Remove the tape from the print cartridges
Solution 3 Remove and reinsert the print cartridges
Solution 4 Contact HP support
Printing in ink-backup mode
Solution 1 Reinsert the print cartridges
Print cartridges missing or not detected
Solution 2 Clean the print cartridge contacts
Solution 3 Replace the print cartridge
Incompatible print cartridges
Solution 1 Check the print cartridge
Solution 2 Contact HP support for service
Print cartridge is not intended for use in this product
Print cartridges in wrong slot
To make sure the print cartridges are installed correctly
Print cartridge problem
To determine which print cartridge is having the problem
Solution 1 Remove and reinsert the print cartridges
To make sure the print cartridges are installed correctly
Solution 2 Clean the print cartridge contacts
Previously used genuine HP cartridge installed
General printer error
Original HP ink has been depleted
HP warranty and support
Warranty
Before you call HP customer support
Phone support period Placing a call
After the phone support period
HP Quick Exchange Service Japan
Prepare the product for shipment
HP warranty and support
Specifications
Technical information
Environmental product stewardship program
Material safety data sheets
Paper use
Plastics
Recycling program
Technical information
Environmental product stewardship program 231
Regulatory notices
Regulatory model identification number
FCC statement
Vcci Class B compliance statement for users in Japan
Noise emission statement for Germany
Regulatory notices 235
Chapter
Symbols/Numerics
Index
238
239
240
NOTE: If you are using letter or A4 paper or smaller, make sure the tray extender is open all the way. When you use 
TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper in the stack is the same size and type and free of rips, dust, wrinkles, and curled or bent edges.
TIP: If you are using letterhead, insert the top of the page first with the print side down.