Solution 2: Connect the product to the computer

Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below.

Cause: The product was not connected to the computer.

Print cartridge messages

The following is a list of print cartridge error messages:

•Low on ink

•Carriage stall

•Need alignment or alignment failed

•Print cartridges incorrectly installed

•Non-HP cartridges installed

•Print cartridge is missing, incorrectly installed, or not intended for your product

•Printing in ink-backup mode

•Print cartridges missing or not detected

•Incompatible print cartridges

•Print cartridge is not intended for use in this product

•Print cartridges in wrong slot

•Print cartridge problem

•Previously used genuine HP cartridge installed

•Original HP ink has been depleted

•General printer error

Troubleshooting

Low on ink

Solution: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

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