To scan using WIA | HP C4440, C4485, C4472, C4435 guide

Chapter 13

Cause: The product was not properly connected to the computer.

If this did not solve the issue, try the next solution.

Solution 7: Try scanning with Windows Image Acquisition (WIA)

Solution: Try scanning with Windows Image Acquisition (WIA) instead of the HP Solution Center.

To scan using WIA

1.Make sure the product is turned on.

2.Verify that the USB cable is securely plugged into the USB port on the back of the product.

The USB icon on the cable faces up when the cable is properly connected.

3.Make sure the other end of the USB cable is plugged into a USB port on your computer.

Troubleshooting

4.On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories.

5.Click Imaging.

6.From the Imaging application, click File and then click Select Device.

7.Select the product from the TWAIN source list.

8.Click File, and then click Scan New.

Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center.

Cause: If you could scan using WIA, this is an indication that there was a problem with the HP Solution Center. You can continue to use WIA to scan, or try the next solution.

If this did not solve the issue, try the next solution.

156 Troubleshooting

Image 159

HP C4440, C4485, C4472, C4435 manual Solution 7 Try scanning with Windows Image Acquisition WIA, To scan using WIA

Contents

Windows Help HP Photosmart C4400 All-in- One series Page Contents Technical information TroubleshootingHP warranty and support Maintain the HP All-in-One HP Photosmart C4400 All-in- One series Help OneHP Photosmart seriesC4400 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel buttons Use the HP Photosmart Software Default MenuSettings Menu Menu overview One overview Find more information Setup Guide Find more information How do I? How do Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection types Connection information Load originals and load paper Load originalsTo load an original on the glass To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Load full-size paper or small-size photo paper Additional papers to avoid when copyingLoad paper Papers to avoid To load full-size paper Related topics To load small-size photo paper in the input tray To load index cards in the input tray Load index cards To load envelopes Load envelopes Load other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from your computer Print from a software applicationTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper size View the print resolution Set the paper type for printingTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientation Scale the document size Change the saturation, brightness, or color tonePreview your print job To preview your print job Change the default print settingsTo change the default print settings Printing shortcuts Click the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcut Print a borderless image Perform special print jobs To print a borderless image Print a photo on photo paper Off applies no HP Real Life Technologies to the image To print a photo on photo paper To print in Maximum dpi mode Print using Maximum dpi To print on both sides Print on both sides To print a multiple-page document as a booklet Print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet Print a multiple-page document in reverse order To print multiple pages on a single sheetTo print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfers To print a group of addresses on labels or envelopes Print on transparenciesPrint a group of addresses on labels or envelopes To print on transparencies To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a Web To stop a print job from the computer Stop a print jobTo print a Web To stop a print job from the product Print Insert a memory card Use the photo features To print one or more small-size photos Print photosPrint small-size photos To insert a memory card Press Settings Print enlargementsTo print an enlargement of a photo Print photos from the HP Photosmart Software Print camera-selected Dpof photosTo print photos To save photos Edit photos using your computerTo print camera-selected photos using the Dpof standard Save photos to your computer To share photos Share photos with friends and relatives Use the copy features Make a copyTo make a copy from the control panel Make multiple copies of the same original Change the copy settings for the current job To change the copy quality Change copy speed or quality Make a borderless copy of a photo Perform special copy jobs Perform special copy jobs To resize a document from the control panel Resize an original to fit onto letter or A4 paper To stop copying Stop copying Use the copy features Use the scan features Make reprints of your photosTo reprint an original photo Scan an image or document To scan to a computer Edit a scanned image Edit a scanned document Stop scanningTo stop scanning Maintain the HP All-in-One Clean the HP All-in-OneClean the exterior Clean the glass Clean the lid backing To clean the glassTo clean the lid backing Print a self-test report Work with print cartridgesTo print a self-test report Check the estimated ink levels Handle the print cartridges Choose the right cartridge combination Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab To replace the print cartridges Maintain the HP All-in-One One Use the print cartridge protector Use a photo print cartridge Surface Remedy Remove ink from your skin and clothing Exit ink-backup mode Ink-backup modeAdvanced print cartridge maintenance Ink-backup mode output Align the print cartridges To align newly installed print cartridges Clean the print cartridges To clean the print cartridge contacts Clean the print cartridge contacts Maintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Turn off the HP All-in-One To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies View the Readme file TroubleshootingSetup troubleshooting Troubleshooting common setup issues Product will not turn on Solution Solution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print Minimum System Checks screen appears To start the installation from a Windows computerReceived a message that an Unknown Error has occurred To uninstall the software and reset the product To uninstall the software completely Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click Selective Startup To install the software Red X appears on the USB connect promptTo retry the USB connection Uninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Paper jams Information on paper Clear paper jamsTo clear a paper jam from the rear door Wrong, inaccurate, or bleeding colors Print quality troubleshooting Solution 3 Check the paper type Solution 5 Check the print settings Solution 4 Check to see if the product is in ink-backup mode Ink is not filling the text or graphics completely Solution 6 Clean or replace the print catridges Solution 2 Check the paper type Solution 1 Check the print settings Solution 5 Replace the print cartridge Solution 4 Check the print catridges Solution 2 Use a higher print quality setting Solution 1 Check the paper type Solution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 5 Check the print catridgesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Clean the lid backing on Clean the glass on Solution 4 Clean the glass Printouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 3 Ensure that the rear door is securely installedPrintouts are slanted or skewed Ink streaks on the back of the paper Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Solution 2 Wait while the ink dries Solution 2 Check the print settings Solution 3 Clean the rollersTo clean the rollers Text edges are jagged Solution 4 Contact HP support for serviceSolution 1 Use TrueType or OpenType fonts Solution 2 Align the print cartridges Print troubleshooting Solution 1 Load the stack of envelopes correctlyEnvelopes print incorrectly Product is not responding Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Solution 1 Turn on the product To check the printer driver status Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Solution 10 Reset the product Solution 1 Reset the productProduct prints meaningless characters Solution 2 Print a previously saved version of the document Nothing happens when I try to print Solution 4 Check the printer driver status Print troubleshooting 123 Solution 1 Check the printer margins Margins are not printing as expectedPages in my document came out in the wrong order To check your margin settings Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 1 Check the margin settings To preview the print layout Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly Solution 4 Try printing with borders Blank page came out while printing Solution 3 Check the print cartridge Memory card troubleshooting Photo light next to the memory card slots is blinking Solution 1 Remove and reinsert the memory cardOn button is blinking My memory card no longer works in my digital camera Solution 2 Remove the additional memory card Solution 1 Insert the memory card properlyProduct does not read the memory card To install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 1 Install the product software Solution 3 Turn on the computer Solution 2 Turn on the product Copy troubleshooting Nothing happens when I try to copySolution 2 Place the original correctly on the glass Parts of the original do not appear or are cut off Solution 5 Clear the paper jam Resize to Fit is not working as expected Solution 1 Scan, enlarge, and then print a copy Image is cropped when I make a borderless copy Solution 3 Wipe the glass and the back of the document lidSolution 1 Use Resize to Fit to enlarge the photo Printout is blank Solution 1 Scan, resize, and print the imageSolution 2 Use photo paper to make borderless copies Borderless copy has white space around the edges Scan halts Scan troubleshootingSolution 1 Turn on your computer Scan fails Solution 3 Install the HP Photosmart software Solution 4 Start the HP Photosmart softwareScan fails because of insufficient computer memory Scanned image shows dotted lines instead of text Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layout Text is incorrect or missing Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Solution 3 Select the correct OCR language Solution 2 Check the cables ErrorsScan feature does not work Solution 1 Turn on the computer Solution 1 Clear the paper jam from the rear door Product messagesCarriage jam Solution 3 Make sure the print carriage can move freely Solution 2 Clear the paper jam from the front Plug the power cord directly into a power outlet Solution 5 Print a self-test report Solution 6 Reset the productTo reset the product Solution 7 Contact HP support for service Mechanism error Solution 1 Clear the paper jamCarriage blocked Scanner failure Door openFirmware revision mismatch Memory is full Solution 1 Verify if the software is installed correctly Scan errors To refresh the Windows Device Manager Solution 2 Refresh the Windows Device Manager To check that the Digital Imaging Monitor is running Cause The Digital Imaging Monitor was not runningTo check the status of the product To check the power supply Solution 5 Check the power supply To check the USB connection To scan using WIA Solution 7 Try scanning with Windows Image Acquisition WIA Solution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartComputer Management screen appears Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic Utility To check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print To clear the print queue Solution 1 Print a testSolution 2 Clear the print queue To print a test To disconnect and reconnect the USB cable Solution 3 Disconnect and reconnect the USB cable To verify the print driver To verify that the product is set as the default printer To clear the print queue manually Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To check if the printer is paused or offline To print from Notepad Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To verify the software application Solution 2 Check the power cord and USB cable Product might not be correctly installed To check the USB connection Double-clickAdd/Remove Programs Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product To uninstall and reinstall the product Product was not found Select Click here to restart later Troubleshooting To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computer Select Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Missing HP Photosmart Software Solution 6 Contact HP support for service To install the HP Photosmart Software Solution 1 Install the HP Photosmart Software Error reading or writing the file File messagesUnreadable files. NN files could not be read File not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Photos not found File corrupted Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messages Memory card error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Borderless printing error Out of disk space Solution 2 Push the memory card all the way forwardCard access error Disconnected Card is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damaged Cannot load paper from input tray Paper orientation errorPaper messages Paper upside down Out of paper Solution 1 Replace the rear doorSolution 2 Make sure the paper is loaded correctly Solution 3 Check the print settings Solution 5 Clean the rollers Paper jam or misfeed Power and connection messages Paper mismatchWrong paper width Communication test failed Product not found Solution 2 Connect the product to the computer Improper shutdownTwo-way communication lost Low on ink Print cartridge messages Carriage stall Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Need alignment or alignment failed Troubleshooting Print cartridges incorrectly installed Solution 3 Check if print cartridges are fully insertedSolution 4 Align newly installed print cartridges Solution 5 Print cartridge might be defective To make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 2 Remove the tape from the print cartridges Solution 1 Insert the print cartridges Solution 3 Remove and reinsert the print cartridges Solution 4 Contact HP supportPrinting in ink-backup mode Print cartridges missing or not detected Solution 1 Reinsert the print cartridges Solution 2 Clean the print cartridge contacts Incompatible print cartridges Solution 3 Replace the print cartridge Print cartridges in wrong slot Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridge is not intended for use in this product To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Previously used genuine HP cartridge installed General printer errorOriginal HP ink has been depleted Warranty HP warranty and support Before you call HP customer support After the phone support period Phone support period Placing a call HP Quick Exchange Service Japan Prepare the product for shipment HP warranty and support Technical information Specifications Environmental product stewardship program Recycling program Material safety data sheetsPaper use Plastics Technical information Environmental product stewardship program 231 Regulatory model identification number Regulatory notices Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Regulatory notices 235 Chapter Index Symbols/Numerics 238 239 240