Paper jams | HP C4485, C4472, C4435, C4440 manual

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, that are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

Troubleshooting

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

Paper jams

To help avoid paper jams, follow these guidelines:

•Remove printed papers from the output tray frequently.

•Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag.

•Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

•Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

•Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

•Do not force paper too far forward in the input tray.

•Use paper types that are recommended for the product.

Paper jams

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HP C4485, C4472, C4435, C4440 manual Paper jams

Contents

Windows Help HP Photosmart C4400 All-in- One series Page Contents Troubleshooting HP warranty and supportMaintain the HP All-in-One Technical information HP Photosmart C4400 All-in- One series Help OneHP Photosmart seriesC4400 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel buttons One overview Default Menu Settings MenuMenu overview Use the HP Photosmart Software One overview Setup Guide Find more information Find more information How do I? How do To enable printer sharing on a Windows computer Connection informationSupported connection types Use printer sharing Connection information Load originals Load originals and load paperTo load an original on the glass To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Additional papers to avoid when copying Load paperPapers to avoid Load full-size paper or small-size photo paper To load full-size paper To load small-size photo paper in the input tray Related topics Load index cards To load index cards in the input tray Load envelopes To load envelopes Load other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from a software application Print from your computerTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job Change the default print settings To change the default print settingsPrinting shortcuts To preview your print job Create printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Perform special print jobs Print a borderless image Print a photo on photo paper To print a borderless image To print a photo on photo paper Off applies no HP Real Life Technologies to the image Print using Maximum dpi To print in Maximum dpi mode Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet Left-edge binding for left-to-right languages To print multiple pages on a single sheet Print a multiple-page document in reverse orderTo print a multiple-page document in reverse order Reverse an image for iron-on transfers To reverse an image for iron-on transfers Print on transparencies Print a group of addresses on labels or envelopesTo print on transparencies To print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer Features Print a posterPrint a Web To print a poster Stop a print job To print a WebTo stop a print job from the product To stop a print job from the computer Print Use the photo features Insert a memory card Print photos Print small-size photosTo insert a memory card To print one or more small-size photos Print enlargements Press SettingsTo print an enlargement of a photo Print camera-selected Dpof photos Print photos from the HP Photosmart SoftwareTo print photos Edit photos using your computer To print camera-selected photos using the Dpof standardSave photos to your computer To save photos Share photos with friends and relatives To share photos Make a copy Use the copy featuresTo make a copy from the control panel Change the copy settings for the current job Make multiple copies of the same original Change copy speed or quality To change the copy quality Perform special copy jobs Make a borderless copy of a photo Perform special copy jobs Resize an original to fit onto letter or A4 paper To resize a document from the control panel Stop copying To stop copying Use the copy features Make reprints of your photos Use the scan featuresTo reprint an original photo Scan an image or document Edit a scanned image To scan to a computer Stop scanning Edit a scanned documentTo stop scanning Clean the HP All-in-One Clean the exteriorClean the glass Maintain the HP All-in-One To clean the glass Clean the lid backingTo clean the lid backing Work with print cartridges Print a self-test reportTo print a self-test report Handle the print cartridges Check the estimated ink levels Replace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One One Use a photo print cartridge Use the print cartridge protector Remove ink from your skin and clothing Surface Remedy Ink-backup mode Advanced print cartridge maintenanceInk-backup mode output Exit ink-backup mode To align newly installed print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Maintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Turn off the HP All-in-One Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting Setup troubleshootingTroubleshooting common setup issues View the Readme file Solution Product will not turn on Solution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print To start the installation from a Windows computer Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Minimum System Checks screen appears To uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick Selective Startup Click the check box next to Do not show this message again Red X appears on the USB connect prompt To install the softwareTo retry the USB connection To uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Paper jams Clear paper jams Information on paperTo clear a paper jam from the rear door Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settings Solution 6 Clean or replace the print catridges Ink is not filling the text or graphics completely Solution 1 Check the print settings Solution 2 Check the paper type Solution 4 Check the print catridges Solution 5 Replace the print cartridge Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 5 Check the print catridges Solution 4 Clean the print cartridge nozzlesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 4 Clean the glass Clean the lid backing on Clean the glass on Printouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts have vertical streaks Solution 3 Ensure that the rear door is securely installed Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Solution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paper Solution 3 Clean the rollers Solution 2 Check the print settingsTo clean the rollers Solution 4 Contact HP support for service Solution 1 Use TrueType or OpenType fontsSolution 2 Align the print cartridges Text edges are jagged Solution 1 Load the stack of envelopes correctly Print troubleshootingEnvelopes print incorrectly Solution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Turn on the product Product is not responding Solution 2 Load paper in the input tray Solution 3 Select the correct printerSolution 4 Check the printer driver status To check the printer driver status Solution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 1 Reset the product Solution 10 Reset the productProduct prints meaningless characters Nothing happens when I try to print Solution 2 Print a previously saved version of the document Solution 4 Check the printer driver status Print troubleshooting 123 Margins are not printing as expected Solution 1 Check the printer marginsPages in my document came out in the wrong order Solution 2 Verify the paper size setting To check your margin settingsSolution 3 Load the stack of paper correctly Solution 1 Check the margin settings Text or graphics are cut off at the edge Solution 2 Check the layout of the document Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders To preview the print layout Solution 3 Check the print cartridge Blank page came out while printing Memory card troubleshooting Solution 1 Remove and reinsert the memory card On button is blinkingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Solution 1 Insert the memory card properly Solution 2 Remove the additional memory cardProduct does not read the memory card Solution 3 Remove the additional memory card Solution 4 Reformat the memory card in your digital cameraSolution 1 Install the product software To install the product software Solution 2 Turn on the product Solution 3 Turn on the computer Nothing happens when I try to copy Copy troubleshootingSolution 2 Place the original correctly on the glass Solution 5 Clear the paper jam Parts of the original do not appear or are cut off Solution 1 Scan, enlarge, and then print a copy Resize to Fit is not working as expected Solution 3 Wipe the glass and the back of the document lid Image is cropped when I make a borderless copySolution 1 Use Resize to Fit to enlarge the photo Solution 1 Scan, resize, and print the image Solution 2 Use photo paper to make borderless copiesBorderless copy has white space around the edges Printout is blank Scan troubleshooting Solution 1 Turn on your computerScan fails Scan halts Solution 4 Start the HP Photosmart software Solution 3 Install the HP Photosmart softwareScan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly croppedScanned image has incorrect page layout Scanned image shows dotted lines instead of text Solution 1 Adjust the brightness in the software Solution 2 Clean the glass and lidSolution 3 Select the correct OCR language Text is incorrect or missing Errors Scan feature does not workSolution 1 Turn on the computer Solution 2 Check the cables Product messages Solution 1 Clear the paper jam from the rear doorCarriage jam Solution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freely Plug the power cord directly into a power outlet Solution 6 Reset the product Solution 5 Print a self-test reportTo reset the product Solution 7 Contact HP support for service Solution 1 Clear the paper jam Mechanism errorCarriage blocked Door open Firmware revision mismatchMemory is full Scanner failure Scan errors Solution 1 Verify if the software is installed correctly Solution 2 Refresh the Windows Device Manager To refresh the Windows Device Manager Cause The Digital Imaging Monitor was not running To check that the Digital Imaging Monitor is runningTo check the status of the product Solution 5 Check the power supply To check the power supply To check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIA Solution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceComputer Management screen appears Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controller To check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a test Solution 2 Clear the print queueTo print a test To clear the print queue Solution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cable To verify that the product is set as the default printer To verify the print driver Solution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manually Solution 7 Stop and restart the print spooler To stop and restart the print spoolerTo verify the software application To print from Notepad Product might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productTo uninstall and reinstall the product Double-clickAdd/Remove Programs Select Click here to restart later Product was not found Troubleshooting To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinations Select Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software To install the HP Photosmart Software File messages Error reading or writing the fileUnreadable files. NN files could not be read Solution 1 Reinsert the memory card Solution 2 Print photos from the computerPhotos not found File not found Solution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraGeneral user messages File corrupted Solution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktopBorderless printing error Memory card error Solution 2 Push the memory card all the way forward Card access errorDisconnected Out of disk space Use only one card at a time Card is inserted incorrectlyCard is damaged Card is not fully inserted Paper orientation error Paper messagesPaper upside down Cannot load paper from input tray Solution 1 Replace the rear door Solution 2 Make sure the paper is loaded correctlySolution 3 Check the print settings Out of paper Solution 5 Clean the rollers Paper jam or misfeed Paper mismatch Power and connection messagesWrong paper width Product not found Communication test failed Improper shutdown Solution 2 Connect the product to the computerTwo-way communication lost Print cartridge messages Low on ink Carriage stall Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Need alignment or alignment failed Troubleshooting Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge might be defective Print cartridges incorrectly installed To make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridges Solution 4 Contact HP support Solution 3 Remove and reinsert the print cartridgesPrinting in ink-backup mode Solution 1 Reinsert the print cartridges Print cartridges missing or not detected Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridges Solution 1 Check the print cartridge Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product Print cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts General printer error Previously used genuine HP cartridge installedOriginal HP ink has been depleted HP warranty and support Warranty Before you call HP customer support Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Prepare the product for shipment HP warranty and support Specifications Technical information Environmental product stewardship program Material safety data sheets Paper usePlastics Recycling program Technical information Environmental product stewardship program 231 Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany Regulatory notices 235 Chapter Symbols/Numerics Index 238 239 240