The scan feature does not work

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Turn on the computer

Solution 2: Check the cables

Solution 3: Install or reinstall the HP Photosmart Software

Solution 1: Turn on the computer

Solution: Turn on the computer.

Cause: The computer was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Check the cables

Solution: Check the cables that connect the product to your computer.

Cause: The product was not properly connected to the computer through a USB cable.

If this did not solve the issue, try the next solution.

Solution 3: Install or reinstall the HP Photosmart Software

Solution: Install or reinstall the software that came with the product.

Cause: The software that came with the product was not installed or was not running.

Troubleshooting

Errors

If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen.

This section contains the following topics:

Product messages

File messages

General user messages

Paper messages

Power and connection messages

Print cartridge messages

Errors 143

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HP C4435, C4485, C4472 Errors, Scan feature does not work, Solution 1 Turn on the computer, Solution 2 Check the cables