Troubleshooting

Chapter 13

Cause: There were two or more memory cards inserted into the product at the same time.

If this did not solve the issue, try the next solution.

Solution 2: Push the memory card all the way forward

Solution: Remove the memory card and reinsert it in the memory card slot until it stops.

Cause: You had not fully inserted the memory card.

Disconnected

Solution: Make sure your computer is turned on and is connected to the product. Also make sure you installed the software that came with the product.

For more information, see:

Cause: Several situations caused this error message to appear.

Your computer was not turned on.

Your computer was not connected to the product.

The software that came with the product was not installed correctly.

The software that came with the product was installed, but it was not running.

Out of disk space

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to perform the task.

Card access error

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Remove all but one memory card

Solution 2: Push the memory card all the way forward

Solution 1: Remove all but one memory card

Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored on the memory card.

Cause: There were two or more memory cards inserted into the product at the same time.

If this did not solve the issue, try the next solution.

190 Troubleshooting

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HP C4472, C4485 Solution 2 Push the memory card all the way forward, Disconnected, Out of disk space, Card access error