HP warranty and support | HP C4472, C4485, C4435, C4440 guide

Chapter 14

If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty.

2.Place the return shipping label on the outside of the box.

3.Include the following items in the box:

•A complete description of symptoms for service personnel (samples of print quality problems are helpful).

•A copy of the sales slip or other proof of purchase to establish the warranty coverage period.

•Your name, address, and a phone number where you can be reached during the day.

HP warranty and support

226 HP warranty and support

Image 229

HP C4472, C4485, C4435, C4440 manual HP warranty and support

Contents

Windows Help HP Photosmart C4400 All-in- One series Page Contents HP warranty and support TroubleshootingMaintain the HP All-in-One Technical information HP Photosmart C4400 All-in- One series Help OneHP Photosmart seriesC4400 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel buttons Settings Menu Default MenuMenu overview Use the HP Photosmart Software One overview Find more information Setup Guide Find more information How do I? How do Connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharing Connection information Load originals Load originals and load paperTo load an original on the glass To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Load paper Additional papers to avoid when copyingPapers to avoid Load full-size paper or small-size photo paper To load full-size paper Related topics To load small-size photo paper in the input tray To load index cards in the input tray Load index cards To load envelopes Load envelopes Load other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from a software application Print from your computerTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts To preview your print job Delete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Print a borderless image Perform special print jobs To print a borderless image Print a photo on photo paper Off applies no HP Real Life Technologies to the image To print a photo on photo paper To print in Maximum dpi mode Print using Maximum dpi To print on both sides Print on both sides To print a multiple-page document as a booklet Print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse orderTo print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfers Print a group of addresses on labels or envelopes Print on transparenciesTo print on transparencies To print a group of addresses on labels or envelopes Print a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a poster To print a Web Stop a print jobTo stop a print job from the product To stop a print job from the computer Print Insert a memory card Use the photo features Print small-size photos Print photosTo insert a memory card To print one or more small-size photos Print enlargements Press SettingsTo print an enlargement of a photo Print camera-selected Dpof photos Print photos from the HP Photosmart SoftwareTo print photos To print camera-selected photos using the Dpof standard Edit photos using your computerSave photos to your computer To save photos To share photos Share photos with friends and relatives Make a copy Use the copy featuresTo make a copy from the control panel Make multiple copies of the same original Change the copy settings for the current job To change the copy quality Change copy speed or quality Make a borderless copy of a photo Perform special copy jobs Perform special copy jobs To resize a document from the control panel Resize an original to fit onto letter or A4 paper To stop copying Stop copying Use the copy features Make reprints of your photos Use the scan featuresTo reprint an original photo Scan an image or document To scan to a computer Edit a scanned image Stop scanning Edit a scanned documentTo stop scanning Clean the exterior Clean the HP All-in-OneClean the glass Maintain the HP All-in-One To clean the glass Clean the lid backingTo clean the lid backing Work with print cartridges Print a self-test reportTo print a self-test report Check the estimated ink levels Handle the print cartridges To check the ink levels from the HP Photosmart Software Replace the print cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One One Use the print cartridge protector Use a photo print cartridge Surface Remedy Remove ink from your skin and clothing Advanced print cartridge maintenance Ink-backup modeInk-backup mode output Exit ink-backup mode Align the print cartridges To align newly installed print cartridges Clean the print cartridges To clean the print cartridge contacts Clean the print cartridge contacts Maintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Turn off the HP All-in-One To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies Setup troubleshooting TroubleshootingTroubleshooting common setup issues View the Readme file Product will not turn on Solution Solution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print Received a message that an Unknown Error has occurred To start the installation from a Windows computerTo uninstall the software and reset the product Minimum System Checks screen appears To uninstall the software completely More information about the Disk Cleanup utility To run the Disk Cleanup utilityClick Selective Startup Click the check box next to Do not show this message again Red X appears on the USB connect prompt To install the softwareTo retry the USB connection To uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Paper jams Clear paper jams Information on paperTo clear a paper jam from the rear door Wrong, inaccurate, or bleeding colors Print quality troubleshooting Solution 3 Check the paper type Solution 5 Check the print settings Solution 4 Check to see if the product is in ink-backup mode Ink is not filling the text or graphics completely Solution 6 Clean or replace the print catridges Solution 2 Check the paper type Solution 1 Check the print settings Solution 5 Replace the print cartridge Solution 4 Check the print catridges Solution 2 Use a higher print quality setting Solution 1 Check the paper type Solution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 5 Check the print catridges Solution 4 Clean the print cartridge nozzlesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Clean the lid backing on Clean the glass on Solution 4 Clean the glass Printouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts have vertical streaks Solution 3 Ensure that the rear door is securely installed Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed To remove excess ink using plain paper Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paper Solution 3 Clean the rollers Solution 2 Check the print settingsTo clean the rollers Solution 1 Use TrueType or OpenType fonts Solution 4 Contact HP support for serviceSolution 2 Align the print cartridges Text edges are jagged Solution 1 Load the stack of envelopes correctly Print troubleshootingEnvelopes print incorrectly Solution 3 Tuck the flaps to avoid paper jams Solution 2 Check the envelope typeSolution 1 Turn on the product Product is not responding Solution 3 Select the correct printer Solution 2 Load paper in the input traySolution 4 Check the printer driver status To check the printer driver status Solution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 1 Reset the product Solution 10 Reset the productProduct prints meaningless characters Solution 2 Print a previously saved version of the document Nothing happens when I try to print Solution 4 Check the printer driver status Print troubleshooting 123 Margins are not printing as expected Solution 1 Check the printer marginsPages in my document came out in the wrong order Solution 2 Verify the paper size setting To check your margin settingsSolution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 1 Check the margin settings Solution 3 Load the stack of papers correctly Solution 2 Check the layout of the documentSolution 4 Try printing with borders To preview the print layout Blank page came out while printing Solution 3 Check the print cartridge Memory card troubleshooting On button is blinking Solution 1 Remove and reinsert the memory cardMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Solution 1 Insert the memory card properly Solution 2 Remove the additional memory cardProduct does not read the memory card Solution 4 Reformat the memory card in your digital camera Solution 3 Remove the additional memory cardSolution 1 Install the product software To install the product software Solution 3 Turn on the computer Solution 2 Turn on the product Nothing happens when I try to copy Copy troubleshootingSolution 2 Place the original correctly on the glass Parts of the original do not appear or are cut off Solution 5 Clear the paper jam Resize to Fit is not working as expected Solution 1 Scan, enlarge, and then print a copy Solution 3 Wipe the glass and the back of the document lid Image is cropped when I make a borderless copySolution 1 Use Resize to Fit to enlarge the photo Solution 2 Use photo paper to make borderless copies Solution 1 Scan, resize, and print the imageBorderless copy has white space around the edges Printout is blank Solution 1 Turn on your computer Scan troubleshootingScan fails Scan halts Solution 4 Start the HP Photosmart software Solution 3 Install the HP Photosmart softwareScan fails because of insufficient computer memory Scanned image is incorrectly cropped Scanned image is blankScanned image has incorrect page layout Scanned image shows dotted lines instead of text Solution 2 Clean the glass and lid Solution 1 Adjust the brightness in the softwareSolution 3 Select the correct OCR language Text is incorrect or missing Scan feature does not work ErrorsSolution 1 Turn on the computer Solution 2 Check the cables Product messages Solution 1 Clear the paper jam from the rear doorCarriage jam Solution 3 Make sure the print carriage can move freely Solution 2 Clear the paper jam from the front Plug the power cord directly into a power outlet Solution 6 Reset the product Solution 5 Print a self-test reportTo reset the product Solution 7 Contact HP support for service Solution 1 Clear the paper jam Mechanism errorCarriage blocked Firmware revision mismatch Door openMemory is full Scanner failure Solution 1 Verify if the software is installed correctly Scan errors To refresh the Windows Device Manager Solution 2 Refresh the Windows Device Manager Cause The Digital Imaging Monitor was not running To check that the Digital Imaging Monitor is runningTo check the status of the product To check the power supply Solution 5 Check the power supply To check the USB connection To scan using WIA Solution 7 Try scanning with Windows Image Acquisition WIA Solution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceComputer Management screen appears Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic Utility To check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 2 Clear the print queue Solution 1 Print a testTo print a test To clear the print queue To disconnect and reconnect the USB cable Solution 3 Disconnect and reconnect the USB cable To verify the print driver To verify that the product is set as the default printer Solution 6 Clear the print queue manually Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline To clear the print queue manually To stop and restart the print spooler Solution 7 Stop and restart the print spoolerTo verify the software application To print from Notepad Solution 2 Check the power cord and USB cable Product might not be correctly installed To check the USB connection Solution 4 Uninstall and reinstall the product Solution 3 Restart the computerTo uninstall and reinstall the product Double-clickAdd/Remove Programs Product was not found Select Click here to restart later Troubleshooting To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computer Select Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Missing HP Photosmart Software Solution 6 Contact HP support for service To install the HP Photosmart Software Solution 1 Install the HP Photosmart Software File messages Error reading or writing the fileUnreadable files. NN files could not be read Solution 2 Print photos from the computer Solution 1 Reinsert the memory cardPhotos not found File not found Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productGeneral user messages File corrupted Solution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computerBorderless printing error Memory card error Card access error Solution 2 Push the memory card all the way forwardDisconnected Out of disk space Card is inserted incorrectly Use only one card at a timeCard is damaged Card is not fully inserted Paper messages Paper orientation errorPaper upside down Cannot load paper from input tray Solution 2 Make sure the paper is loaded correctly Solution 1 Replace the rear doorSolution 3 Check the print settings Out of paper Solution 5 Clean the rollers Paper jam or misfeed Paper mismatch Power and connection messagesWrong paper width Communication test failed Product not found Improper shutdown Solution 2 Connect the product to the computerTwo-way communication lost Low on ink Print cartridge messages Carriage stall Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Need alignment or alignment failed Troubleshooting Solution 4 Align newly installed print cartridges Solution 3 Check if print cartridges are fully insertedSolution 5 Print cartridge might be defective Print cartridges incorrectly installed To make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 2 Remove the tape from the print cartridges Solution 1 Insert the print cartridges Solution 4 Contact HP support Solution 3 Remove and reinsert the print cartridgesPrinting in ink-backup mode Print cartridges missing or not detected Solution 1 Reinsert the print cartridges Solution 2 Clean the print cartridge contacts Incompatible print cartridges Solution 3 Replace the print cartridge Solution 2 Contact HP support for service Solution 1 Check the print cartridgePrint cartridge is not intended for use in this product Print cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts General printer error Previously used genuine HP cartridge installedOriginal HP ink has been depleted Warranty HP warranty and support Before you call HP customer support After the phone support period Phone support period Placing a call HP Quick Exchange Service Japan Prepare the product for shipment HP warranty and support Technical information Specifications Environmental product stewardship program Paper use Material safety data sheetsPlastics Recycling program Technical information Environmental product stewardship program 231 Regulatory model identification number Regulatory notices Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Regulatory notices 235 Chapter Index Symbols/Numerics 238 239 240