Solution 4: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

The text edges are jagged

Try the following solutions if the text in your printouts is not sharp and the edges are rough.

•Solution 1: Use TrueType or OpenType fonts

•Solution 2: Align the print cartridges

Solution 1: Use TrueType or OpenType fonts

Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.

TrueType icon

OpenType icon

 

 

Cause: The font was a custom size.

Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed.

If this did not solve the issue, try the next solution.

Troubleshooting

Solution 2: Align the print cartridges

Solution: Align the print cartridges.

For more information, see:

“Align the print cartridges” on page 78

Cause: The print cartridges needed to be aligned.

Print quality troubleshooting

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