Datacard Group Resolving Datacard Ribbon and Print Ribbon Problem 109

Page 115

PR-01738 Ribbon Error

The printer cannot identify the ribbon installed.

Possible Cause 1: You have installed an unsupported print ribbon.

Solution 1: Press the Ready key to print one-color images using settings for monochrome (K) ribbon. (The printer cannot use an unsupported print ribbon to print full-color images.) If the printer is a monochrome printer and you have installed a full-color print ribbon, install a monochrome print ribbon.

Possible Cause 2: You have installed a roll of Datacard print ribbon that is not supported by the printer.

Solution 2: Make sure the new type of ribbon is approved for use with this printer. Run the latest Firmware Update Utility to install support for the new type of ribbon in this printer.

Possible Cause 3: You have installed a defective roll of Datacard print ribbon.

Solution 3: Install another roll of Datacard print ribbon.

When you press the Ready key on the LCD panel, the message is not displayed again even if the condition continues.

If you cannot fix the problem, contact your service provider for assistance.