PR-01715, PR-01716 Cover Open

Possible Cause: The cover was not closed securely or was opened during printing.

Solution: Push down firmly on the front edge of the cover until it clicks closed.

If the cover does not close...

•Open the printer and make sure the print ribbon cartridge is installed correctly.

•Check for any items inside the printer, such as a cleaning roller that is out of place. Fix any problems that you see.

•Make sure that no cards are stuck in the printer. Remove any cards from inside the printer.

•Make sure the printhead cartridge is installed correctly. The cover will not close if the printhead cartridge is not installed correctly.

•Make sure that nothing outside the printer prevents the cover from closing.

If you cannot fix the problem, contact your service provider for assistance.