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PR-01705, PR-01706 Card Jam

The card is stuck or lost in the printer.

Possible Cause: The card is stuck in the printer.
Solution: Release the card so it can move.
1Open the printer.
2Remove the ribbon cartridge.
3Locate the card in the printer. The card might be stuck near the cleaning
roller, the printhead, near the optional magnetic stripe or smart card
module, or at the end of the card track.
4Turn the Manual Advance Knob to move the card.
5If needed, grasp an end of the card and pull to move the card.
6Replace the ribbon cartridge and close the printer cover.
7Press the Ready key to clear the printer.

Tips for success:

•If the print ribbon is torn, fix the print ribbon.
•If the printer picks two cards, fan cards before loading the input hopper.
•If you are printing on StickiCards™, this message can appear. Datacard
recommends that you clean the printer more often, such as after every
100 cards that are printed.